Pottery Barn

I had a problem at the local store and called customer service three times. A supervisor was supposed to call me but never did. I was checking out to purchase an item that had a big 40% off sign above it with the name of the item. The manager tore the sign down, threw it away and said it should have been removed and she wasn’t one bit nice to me. She never really spoke to me and the employee checking me out said that I had to pay full price. I have been a very good customer, but ready to take my business elsewhere and cancel my credit card with Potterty Barn!
2 6 years ago (13-05-2018)

Pottery Barn is a mail order company that has tried to move into the physical store world but after all these years has never succeeded. Unless you are looking for a small item that they sell which you can get at the store I'd stay clear. Of course you will pay a premium for something you can get a At Home or Home Goods for much less. There are also enough horror stories around (use Google) furniture orders where you should head these warning signs. If you happen to ignore that and go into this particular store you will get treated to a messy store, with lackluster help, and an amateur hour manager who has a you can take it or leave it attitude. I guess these managers never last long so there is little incentive to put in an effort. Maybe Pottery Barn doesn't pay well and can only find third rate talent. I'm not sure. There are so many great options out there where you can get high quality furniture and home related goods for less expensive. Pottery Barn, especially the Little Rock store is basically irrelevant.
1 7 years ago (15-02-2018)

I don't know how to decorate anything. Interior design is not one of my skills. The staff at Pottery Barn were really helpful. I walked out of there with a better idea of what I can do with my living room. They also do free in-home design help so you can't beat that.
4 7 years ago (08-02-2018)

Disappointing customer experience. I will shop online next time.
1 7 years ago (30-04-2018)

I walked and immediately saw a media cabinet perfect for our home. Priced at $999 it also had a 25% discounted furniture 'buy today' label sitting right on the top. However, the small print said the 25% only applied to in stock items and they have no 'in stock' furniture. Not only that, but to buy it, I would have also had to pay the $399 shipping fees to the store. So on the face of it, the anticipated price was $750 plus tax - reality is $1400 plus tax. How do they get away with this?
1 8 years ago (01-03-2017)