Public Storage

The manager there was nice enough. He was on the phone with a customer and you could hear in his voice that he was annoyed. He got off and said, "She's been a f---ing pain in my ass all day." He also swore some more while describing the unit to us. After showing the unit, we agreed to take it. He rushed us through the paperwork, reciting his entire spiel as if he were reading from a script. I understand he's probably said it a thousand times, but he could have slowed down and actually sound like he cared. Also, the advertised price was not the price we paid. There are all sorts of fees that bumps up the monthly price by about $25. There was a one time charge of $25 just for the lock and we weren't allowed to use our own. Just advertise the full price! He also said w need to get "premium insurance" for the unit. We asked and he said it was necessary. Really? I Get that we might need insurance, but the premium? If there's a premium, there must be a "basic." Why can't we use that for less a month? We had even called ahead of time and he didn't mention any other fees... We ended up using them only because we had a truckload of stuff with us, but I wouldn't go back again. After signing the agreement, he made is rate his place on Google while he watched! He asked me to do it, so I figured I'd do it later when I got home, but he stood there and said for me to take out my phone and then tell him when I was done so he could read it while I was there. Totally unprofessional. I'm sure a lot of these reviews are skewed towards the positive side since he watches you like a hawk while you write it and reads it before you leave. I would steer clear.
2 8 years ago (19-04-2018)

Demi was great! Offered to stay late to meet with me when my work wouldn't allow me to leave early. Had all paperwork ready to go and was very informative. The entire process was very speedy and helped me get on to other tasks of the day. The unit was very spacious and clean as well. Just what we'll need.
5 8 years ago (05-06-2018)

Bill and Demi were wonderful people. They were very helpful and informative about what they had offer and answered a lot of my questions. Outstanding customer service and I definitely recommend this location to my friends.
5 8 years ago (01-05-2018)

The signup had a deceptively limited sale and surprise additional fees. The main door leading to my unit doesn't close half the time and the front gate has been broken for more than a week! Will revise rating or switch companies in the coming weeks.
1 8 years ago (25-05-2018)

I recently got a unit and have been very happy. The customer service is much better than other storage places we've gone through. Demi is always there when we come in and she is always so friendly and helpful!
5 9 years ago (07-03-2018)