Reviews
Excellent staff at the Craig location ! From the time you walk in the front desk is very welcoming and friendly . My appointment was at 10am I was called back at that time. The nurse was very nice and answered any questions I had. I was seen by Dr. Tran I’ve been with him for years he’s an amazing doctor would highly recommend. Is genuinely concerned about my health issues and always answers any questions I have. Thanks so much for such a wonderful and caring staff : Sincerely Heather :
Extremely impressed. I have never been to a doctor appointment and left feeling heard and cared for. I was asked 3 separate times if I had any questions or concerns. Dr. Francis did not rush and listened to all my concerns. Normally I’m used to doctors rushing to see the next patient but this was not like that at all. He listened to me, went over my concerns. I brought my bp machine hoping to get it checked, the nurse was very friendly about it and checked it. Very happy to have found a good doctor/ doctor office. Will definitely have my family switch over to this doctor. Thank you
I had a great experience at Intermountain Healthcare! Everyone was friendly and efficient. I was seen at my exact appointment time and wasn't ever left waiting in the exam room for more than a couple of minutes. They helped me with all of my needs & I highly recommend them!
The visit at the Craig location was my first doctor appointment in years. I have not had a regular doctor since moving here 25 years ago because I never found one I would go to more than once. This office has changed that! I have already recommended good friends that were looking for a primary care doctor to them too. I saw Dr. Francis, and was so comfortable with him immediately due to his friendly demeanor and genuineness. Getting the appointment was a little longer than I would have liked, but after I requested it online and waited a couple days I did get a call to schedule it. The agent on the phone was very friendly and professional and efficient. She even had my address ready so she knew how far each location was from my house to help me decide where to go since I was new. Arriving at the office I was greeted immediately by Veronica who was very nice and also efficient. I filled out my required new patient forms and was met by nurse Lizzie within minutes. She introduced herself, showed me around a bit and was great at making sure I was comfortable during our interaction. The wait for Dr. Francis was probably about a half hour, for which he humbly and graciously thanked me for waiting multiple times throughout the visit. Truthfully, with all the COVID policies and sick people right now I had expected to wait at least that long or longer, but I really felt like he valued my time. He was easy to talk to, thorough, and professional but personable. I almost don't want to leave this review because I don't want others to find out about this gem of a doctor's office and make it harder to get in, but they were wonderfully helpful and friendly and deserve the recognition!
I found Intermountain when I needed to find a new primary. My previous primary doctor was the worst experience I have ever had so I needed a new doctor. From the front office staff to the back office staff, I was treated with respect and like I mattered. They were absolutely wonderful!! Dr. Smith took her time with me and really got to know me and what I needed. Even though this was my first visit, I want them to know how much I appreciate their professionalism, and how caring they were with me so thank you. I look forward to entrusting my health-care to Intermountain for all my future needs. Thank you so much
It's been many years since I have felt this comfortable at a Doctors office. Starting right from scheduling an appointment through the entire process. The ladies up front were cheerful and friendly. Then I had the pleasure of meeting the most amazing nurse ever!! Ava! She has the best sense of humor and had me laughing so hard I almost forgot why I was there. Dr Smith was also amazing. Kind, attentive and knowledgeable. I will definitely keep coming here even though my insurance won't pay for this clinic after end of month. Worth every dollar I will spend there.
Every aspect of my contact with Intermountain Healthcare Craig Primary Care Clinic was handled professionally. I was informed where to enter the clinic because I was a new patient. I didn't have a long wait before my vitals were taken and the doctor entered the examining room. The doctor listened to my questions and made a note of what needed to be done as a follow-up. From the intake reception to the checkout, I felt like a valued person.
This was my first time going to this office. My experience was great. The office is very clean. There was a person in the waiting room having sever pain and the staff were right there to help her. The staff in the back was also very nice. They went over all my concerns. The dr spent a great amount of time addressing all my concerns. We have a plan together and I look forward to the outcome. I would recommend this office to anyone. Thanks for the outstanding care.
Dr. Tran is a really good dr. He cares about his patients. Discuss our blood work results and is something is wrong staff will call right away. I like it there because they have a Quest and is convenient for us. I don’t wait long when I have appointment. Staff is very friendly.
My first visit since being in Las Vegas and it was a great experience. I wasn't uncomfortable nor did I feel like I was just given info to make me feel better. My doctor was very understanding and made sure I got any and every bit of info I needed to make my first visit be the start of many more