Rapids Wholesale Equipment

Update: After some back and forth with Tanya the sales rep., we managed to send back the unit without any restocking fee. Received our refund in a timely manner. Overall the company did try to appease us in the end, but it wasn't without a bit of a fight. I would order from them again, just not any large or heavy requirement purchases which would require a FedEx freight shipment. Prior Review: Very unsatisfied with our kegerator order. Not only did our regulator come damaged but they won't allow us to return the kegerator. We plugged in the kegerator and the fan is way too loud and it seems to turn on every 5 mins. They claimed that because we plugged it in, it's now considered used and they won't take it back. I'm sorry but there's a difference between what's considered to be a used item and an item one plugs in upon arrival for inspection! How is one to know if the item works properly if you don't plug it in? That's a bunch of nonsense! It's their way of calling it used soi as not to accept a return shipment. We were even willing to pay the return shipment plus their 30% restocking fee. While they have agreed to ship is a new regulator which only costs $89 they won't accept our kegerator set in which we paid $1,689 for. Now we're stuck having to sell it on our own which won't be an easy task given the amount of money we paid. Whatever you do, be sure not to order any items from this company if wish to get your money back, for you won't!
3 8 years ago (18-04-2018)

95" Black 5 Keg Beer Dispenser - Kegerator w/ 2 Dual Faucets - Volition VDD95 This product came to us damaged and when I called I was told it was my fault for not inspecting it before the delivery driver left however he came (LATE) over the lunch hour which is the timeframe I said do not come at. Our local Quality Brands beer rep had a hard time installing the machine. After install the unit will not cool and fan barely kicks on so beer is sitting at 45 degrees or hotter. We have had multiple experienced beer reps look at this unit for a week and still no results. They all say to return to Rapids. But Rapids does NO RETURNS!! . Customer service is voicemails only which is not helpful and the return policy is inefficient. We will update this review as soon as we hear back with their solution. Until them we are just getting lots of beer waste and returns. Stay tuned and please beware of this brand!
1 9 years ago (20-02-2018)

Very Helpful!!
5 9 years ago (10-06-2017)