Regions Bank

Stay away for Mortgages, at the last minute I was requested to pay off $10K in credit cards that had already been paid. In order to close on time they made me make a payment of $10k for no reason Very unprofessional and lazy! i received over 10+ closing disclosures that were incorrect and after requesting an updated correct one I kept getting the run around that it will be corrected and come. Customer service is definitely not a priority for the team.

If you’re that understaffed then you shouldn’t be open or keep only the drive through open instead of wasting people’s day. The bank tellers should also be more knowledgeable instead of, again, wasting people’s time. Definitely would rather spend the extra 10 min driving to the other location

Stay away from Regions bank, they will revert your savings interest rate from 3.5% to 0.01% and not tell you! They stole over $20,000 in interest payments from me and then said they would look into it, and never reached back out to me. I closed all accounts with them and I suggest you look to ANY other bank for better service.

The staff is always very kind and makes you feel special. The branch manager even went out of the way to correct a mistake made by a separate branch for me.

I recently closed on a home and got my mortgage through Regions. I won't mention my loan officer's name as I feel he did the best he could, but I'm super disappointed with the Supervising Manager Max & the loan processor Alice. I was told that my loan was closing on Friday, 9/30, and the entire day, my closing time pushed back. This continued for over a week, finally closing on 10/10. During that time, I was asked for a surplus of last minute documentation, often at the end of the business day or later. There was no clear timeline or communication, and even halfway through this nightmare, I was told I might not even get my loan anymore. That was obviously incorrect information, as I've finally crossed the line. However, during week that I was misled to think "it's happening tomorrow," my husband missed four days of work, I missed a week, my family with a 5 month old and a 4year old paid $750 to stay in our rental on the floor. $1029 in a hotel. $656 towards our truck where our entire house was packed up for the duration. The expenses, lost wages, emotional distress, and uncertainty made my first home-buying experience awful. I asked for help in offsetting the expenses I incurred and they pushed my payment back one month and offered credits towards my loan, which I appreciate, but doesn't help alleviate the nearly $2000 I spent dealing with Regions. I've tried to reach out for more help in resolving the issue with no luck. If you need to work with a bank that meets deadlines, communicates clearly, and works efficiently, I recommend selecting another branch or brand. My supervisor and other professionals involved in the transaction strongly were so appalled at how mishandled this was that at one point, we felt that the loan processor was delaying things on purpose. Please choose carefully, and if you are relying on their timeline and word, DON'T. **in case anyone is wondering if they actually reached out to me per the comment below, they didn’t.**

Justin Ilugbo Financial Relationships Consultant. The worst customer service experience I have ever encountered!!!! Allowed someone to skip me then I asked to use the restroom the other lady working answered and said ARE YOU a customer do you have an appointment ? After I’ve already Been Waiting In Line Apparently I’m A Customer!!! Then Justin’s Yells Out Have A Seat I’ll Open The Bathroom In A Minute!!!! The other lady was not doing anything and could have easily opened the door I felt like a child being told to GO SIT DOWN !! The Way He Talks And handle business is so unprofessional and to treat your own kind like that is just sickening ! I Never Write Reviews But hopefully you see this and try and change a little you never know what someone is going through !!

I came to cash a non-Regions check and was being helped by Graziella. She is awesome. Very kind, efficient, and friendly. I’ll be opening a Regions account soon. Best banking experience I’ve had.

Harold was extremely helpful in facilitating my banking needs. He even helped get me through the line faster by handling the transaction in his office, relieving the teller. The staff was friendly and genuine in their efforts to proficiently render service.

Steffan Barr is very helpful and always gets the job done !

I also want to mention, Graziella, she's normally at the thru window and is wonderful. She remembers your name, background and is always friendly and professional! Best regions in Atlanta!!!