Rensen House of Lights

After my experience in this store over the weekend I found it necessary to leave a review. First, we did purchase a light for our dining room from this location because we badly needed a new one and my wife was tired of not having light in the dining room. I knew before I walked in the place I was going to buy a light here. Now to my experience - We walk into the store and are in awe of the lights. I look up to see the sales people just looking at my wife and I very uninterested to help us. I don't know there names but I can describe them. Two middle aged men, one with longer dark hair (bald spot) and glasses, then another man with gray hair and glasses, the third person was a young Caucasian woman. We continue to walk around the store and I am in waiting in my head to see if someone will approach my wife and I to ask us if we needed assistance. Nope! It took 10 minutes of us being in the store and walking around for a sales lady (older Caucasian lady) to walk clear out of the back of the store to ask us if we needed help. We tell her what we are looking for and she shows us a couple lights. We tell her we will continue to look around in the store (It's much bigger than it shows from the outside). The 2 men I described earlier couldn't be more obvious they did not want to associate with my wife and I, perhaps because we are Hispanic? Perhaps because they are racist? They walk around us and are sure to avoid any contact with us while we walk around the store. IT WAS VERY OBVIOUS! These two guys help some other lovely families that walk in who just happen to be Caucasian, nearly the minute these families walk into the store. We find the light we want to buy ($340.00) and I grab the ticket off the floor model and walk up to the area where the check out was. I have the ticket in my hand and I am with my 9-year old son. I am purposely holding the ticket up as to say, "I found a light I want to buy". Do you think either of the two men who are at the checkout asked me if I am ready? Do you think they offered to help me check out? NOPE! At this point neither of them were helping costumers so it wasn't as if they were busy, they just absolutely did not want to help me and my wife. It literally took the same old Caucasian lady to stop helping other costumers and come back to us and ask us if we were ready before we got help. As I am paying for the light, I tell the sales lady that I appreciated her being willing to help my wife and I. I am glad she just didn't stare at us like we didn't belong in the store as her co-workers did. The two guys that did not think my family and I belonged in the store heard me clearly. They simply continued to ignore me and walk away. I installed the light yesterday and it looks great and works great. I will gladly never step foot in this business again. I can not support a business that condones discrimination and disrespect toward their costumers!!!
2 8 years ago (12-12-2017)

This place was great except for my wife wanted everything I saw an $11,000 chandelier oh my
4 7 years ago (16-05-2018)

A huge selection of lights and ceiling fans. Prices are full range from under 100 to higher. Staff was helpful and volunteered to do extra research.
5 7 years ago (15-04-2018)

Grandma style lights, good help, encouraged me to look online. I tried their website but found it unusable. Found what I wanted online elsewhere.
1 7 years ago (28-03-2018)

Good help. Large selection.
4 7 years ago (03-06-2018)