Republic Services Inc

Missed recycling day and 3 subsequent reschedules. By the 4th day we called to inquire as to what the issue was; we were informed that the crew responsible for our pickup advised they picked it up on 04/19. They lied because I work from home and never saw the truck come pass the house. We are now into the latter part of the 2nd week and the issue is still unresolved. We have been "escalated" 5 times now... today is 04/27 and no member of management is willing to take 5 minutes and discuss the issue. I waited on hold for 29 minutes in efforts to speak with the boss of the supervisors to no avail. Horrible service - no accountability - failed customer service. If we could report a zero, we would. Would not recommend this company for services to anyone.
1 7 years ago (06-05-2018)

The worst trash pickup anywhere. my plastic recycling bin was picked up and thrown down so hard it almost shattered, but as it stands now it is broken from the top to the bottom, very jagged. this had to be intentional. our can are left in the street. I am having them pick it up tomorrow as trash, since it has been rendered unusable. i am sick of having my cans and lids left in the street, instead of on the easement between the street and sidewalk. I CALLED TO CANCEL THE PICK UP OF THE RECYCLE BIN DUE TO MY SONS WISHES, CALLED THEM AND THEY SAID THEY WOULD LET "THE GUYS" KNOW TO LEAVE IT. YES, YOU GUESSED IT, THEY PICKED IT UP ANYWAY. SUPPOSED TO DROP ONE OF ON FRIDAY, LET'S SEE HOW HAT GOES?
1 7 years ago (24-04-2018)

Horrible customer service, terminated my account and they refuse to come get my bins. Same story " we will be out today" for the last week and nobody shows up. Stay away from this company.
1 7 years ago (14-03-2018)

The absolute WORST customer service of any company that I have ever worked with. No one in their office can do anything. All they do is transfer you from one person to another and then say that someone will call you back to resolve the problem. Surprisingly, no one ever calls back. They are quick to call you and take your money to set-up service but you will never hear from them again! This company should be placed in one of their dumpsters!!
1 8 years ago (26-01-2018)

I have used Republic Services for over five years and have many issues. They miss pickups and spill trash on the road. I canceled my service because i am moving and they are charging me $55 for them to come and pick up the cans. I asked them if i could drop them off but they said that was not an option. I would not recommend them to anyone since the service has been so terrible. There are too many options in the Cumming area.
1 8 years ago (04-01-2018)