RiteRug Flooring

I had a great experience with the sales, scheduling and installation of my carpet. They were very accommodating and friendly. The only negative experience is with the fumes off-gassed from the carpet. I have not been able to sleep in my home for 6 days now due to the odor causing me intense nausea and headaches. Perhaps I am just overly sensitive to it. Do not let this deter you from using Rite Rug.

Jessica, along with Judd and his team, were awesome to work with. The quality of work was exactly what we expected. What really made the experience so positive, and why I would recommend their services to everyone was the communication. From the beginning to the end, Jessica and Judd made sure we were taken care of and understood the process from start to finish.

Our sales person Rick at the High St Clintonville store took very good care of us. He would always respond promptly whenever we had any questions regarding our flooring. He kept us informed of the ordering and expected date of arrival and install date and time. The installers were polite and worked quickly to install flooring and did a good job cleaning up! I would highly recommend them over Levi Flooring on Bush Blvd where we went first and they dropped the ball not responding or keeping appts!

I went to rite rug looking for carpet for my basement steps and laminate flooring for my basement. I’m giving them one star, only because the carpet installation went smoothly. Everything after that was a nightmare. They didn’t finish the job and stated that they would be back to finish the small part under my stairs they even left the tools and materials to finish. They never came back. After months of talking to just about every salesperson and manager I thought I finally found someone who would help me figure out why the project wasn’t finished and would make it right. She gave me the option to get my money back that I paid for the labor or would reimburse me the money. I decided to give them a second chance and I’m so mad that I did. She scheduled a team to come out and they never showed. When I called her she apologized and said the manager forgot to mark it on the calendar but could have someone come out the following week. I said no thank you and to please go ahead and reimburse me the money from the project. Shocker, she quit answering my emails and never heard from them again. They still owe me over $600. I refuse to ever use them again and I’ve made sure all my family and friends know so they know to never use them either. I found a family owned carpet place that I have had a wonderful experience with and will never use Rite Rug again.

David and the installation process were great! 0 complaints. This is the 2nd time in 2 years I have used them over another competitor. The first time the competition gave me false information about the flooring install options and this time the installation was completed by RiteRug before i ever received a final estimate from the competition.

When I called Karen answered all my questions and when I told her that I needed the job done quickly she said she would come over that day after she left work to take measurements of my stairs. My stair runner got installed right on time very quickly and I am very thankful to everyone who helped me. We wouldn’t have been able to bring the dogs home without that stair runner!

When my floors were laid they did not have the correct transition strips. Its a week later and still haven't heard anything from them. I called my sales person and was told it could be another week before I hear from them to set up a time to be installed. A bit frustrating considering everything has been pre-paid for a job thats not complete and its a week later and still no appointment set. What I do have looks good, I would just like it to be complete. Not sure why 2 transition strips takes so long to be available and to install. Its not like they are being stained, so I'm confused on the delay!

I was so appreciative that they squeezed me in! I went in to pick out carpet and was able to have it installed within three days! The women working helped me sort through options that were within my price range in a rush. The installation was quick and professional and it looks beautiful! Thank you!