Romo Auto Care and Muffler

I called to get information about muffler service the guy that answered the phone and was very helpful he told me to come up to the shop he could assist me/give me an estimate. 15 minutes later I arrived at the shop and the lady at the front desk was very cold, rude and simply said that the guys were busy there’s a polite way to say things and she clearly didn’t care. I would not recommend and would not go back.

Had an amazing experience. Staff were extremely friendly and worked quickly to help me out before I needed to depart back to Wisconsin. I needed a new flex pipe and they had me in and out within hours, with very reasonable and competitive prices. When I move down to Charlotte I will definitely be returning for any services needed.Service: Exhaust

Brought my Jeep here today because I’ve been having battery issues for the last week. I dropped it off at 9:30 and was told I’d get it back today. I got no status updates until I got a text with an estimate at 3:00. At 4:40, had not heard anything. I called and they said it was ready. When I got there they apologized and told me they got the wrong battery and they’d be closed the entire next week. I’m giving two stars because I had a good experience the first time I came here but now I have to go to another place tomorrow.Service: Battery

Danny just took over this shop from his uncle a month ago, and he is awesome. He completely replaced the rusty exhaust on my 1981 280zx in about 2 hours. I am really happy with his level of service, professionalism, and friendliness. He was very helpful, even over the phone before I ever brought the car in. Most shops won't give you any meaningful information over the phone. Danny and Romo Auto Care and Muffler treat you right, and he has my return business for life.

Best experience at my worst time. Catalytic converter price was beyond reasonable customer service was GREAT! in and out under an hour for my straight pipe service and definitely will be returning to have Catalytic replaced. BEST SERVICE EVER!!! THANKS GUYS

These guys did a great job and communication. Went to Menieke for an estimate and it was very expensive, went to Romo just to see what they could give me as an estimate, also because they are local. Turns out they were much cheaper and rated higher for customer service. They did a great job on my truck which was hard to get parts for it because a double catalytic converter, however, they did it! Also after the work I came back for what I thought I was hearing a noise, Dann took a ride with me and confirmed the sound. It turned out the muffler manufacturer had a given them a faulty muffle very rare. They fixed it the next day. Highly recommend honest guys.

Great exhaust work and affordable prices. Great employees and reception. Definitely would recommend .Service: Exhaust

Just needed an emergency transmission fluid check thought dealer was supposed to monitor . Performed a free test! Thank youService: Transmission

Super nice people. Had exhaust done on my Tahoe, and they did a great job. I tell everybody for exhaust to go to Romo. Have a new Silverado and will be taking there next week.

Good price, good service, good customer service, & finished work in a timely manner. I went there cause of the good reviews they have and I'll be going for future maintenance.Services: Oil change