Ross Dress for Less

First time shopper at this location. When I arrived, a gentleman greets you with this disturbing tone that could be heard throughout the store. Need to soften his approach. Shoes were disheveled on shelves and shoe sizes were mixed up. Take your time looking for what you want. No pride in its appearance. Clothing on racks were okay. Fitting room was fine. Female employee in this area was helpful. My biggest concern and complaint was the long and ridiculous check out line. When I say it took me 45 minutes to an hour to reach the register, I'm not kidding. I went on a Thursday afternoon and it felt like this was the day after Thanksgiving or Christmas Eve. There is no separation of a customer service line from those wanting to a make a regular purchase. So if you want to return a purchase, you're gonna have to wait in the line along with others. Whoever the manager or managers are, are to blame for this lack of time efficiency. This is equivalent to a MVA line when going regarding your driver license and I mean it. Although they had plenty of cashiers to ring up purchases, there was no sense of urgency or order. Management: PLEASE FIX THIS. Even went back for a return and saw the monstrosity of a line again and turned back around. I thought I was the only one who had this impression of my shopping experience, until I read some reviews. It's unfortunate that Management doesn't take the time to read their reviews, respond to their reviews and make adjustments. I blame Management. Although my entire experience wasn't bad, that check out line is enough of a deterrent for me to NEVER go back to this location. Corporate Office: if you happen to read this, you may want to do further evaluation and make a personal visit. This is NOT good customer service.

I always go to that store to buy some clothes and kitchen stuff but from now on I will stop going that store because, every time I go to that store the managers always follow me like I steal something from the store especially if you spend more than $400 $600 on shopping they think you can't afford to pay for the items you have.When you ask them to use a restroom they will never allow you to use the restroom. Sometimes I go to the next store Marshall to use a restroom when they refused but Marshall never refused their restroom.They have the worst managers ever very unprofessional, managers see you like your not welcome to that store. If you planning to shop that store please don't go If you go you will leave the store unhappy.

I love shopping at Ross. The clothing selection is wonderful, you never know what you're going to find. The only drawback to the clothing is if you find something you really like and it doesn't fit you, you may not be able to find same item in the size you want. But, the selection is so great you will find something you like in your size. The odds and ends at the back of the store are an eclectic array of items. When looking for Toys for my grandson I could always find something that he would like. I even occasionally pick up art supplies there.

This Spanish manager here is the worst. She is very racist and disrespectful. Today is 8/13/2022 10.52pm. The manager on duty told me I had to clean up the aisle because I tried on too many clothes. I did not say a word to her. When I went to check out she put all the clothes I did not need aggressively in my cart. I took it out and she told them not to ring me up. For what. It was a horrible experience. They are terrible over here and racists. I have never been so mistreated at any store like this.

June 2022 visit to PG Mall Ross Store is "off the chain". Not enough employees for the customers, long lines, or picking clothes/shoes off floor. The customers are disguting to NOT care about the store to leave it that way. Ok, not there job but darn...if you drop something - pick it up. I'm a ROSS super fan but not that location. Never again

after visiting 5 local Ross's I FINALLY found a match to a vase I found at a different Ross #RossFanatic

Great clothes at very very reasonable prices. The store is very disorganized by the end of the day. Go before noon for best selection & things are easy to find

Stopped by for some t-shirts. The selection was terrible. I finally found some and then had to wait 15 minutes to check out. Only two cashiers and 10 people in line???

Worst Ross I have ever been to. I was in line for 30 minutes, workers were hanging out and buying stuff in front of all the customers waiting. When I finally got to the register the cashier trashed my receipt without even asking me if I wanted. Lack of professionalism. Stay away

I brought the perfect pink rug for under my dining room table. I always find something good here.