Royal Farm Stores

I ordered a 3bpiece dark meal with western fries and jalapeño cheese. The chlick were so small they look like party wings, This used to be my favorite spot for chicken. I prefer chicken not pigeon, and the also forgot my jalapeño cheese.

This Royal Farms….. I usually don’t try to complain but every time I go here it’s always something with the staff! I see this girl that just started1 month ago and everyday she’s carding me today I decided that I won’t participate in the experience of going here anymore! She didn’t card the guy in front only me but carded me! Then says he looks over 40 I would give him 30-35 at best! I am a regular here and I almost think she does it just too be petty! So I left and went to another one and no problem….. if you go here and your 34 like myself and have been carded at least 15 times from this die hard Royal Farms worker don’t wast ur time! Also she was rude about and told me she wasn’t but ok! Just don’t go there you will be annoyed!

I am new to Baltimore and did not know anything about Royal Farms. At first, I did not understand why Royal Farms fuel rewards were dependent on signing up for their payment card but now I do. On two occasions Royal Farms charged me a completely undisclosed $19.50 fee for non-payment when there was not money in my bank account. I have opted out of overdraft "protection" with my bank so rather than simply rejecting the transaction at the pump like I am used to, they authorized it and then sent the account to collections. I never authorized this use of this payment method as is required by federal law. The first time the collection agency re-ran the card and returned the account back to RF without charging me the $35 fee, however RFs kept the $19.50 and it went unnoticed by me my mistake. The second time, the collection agency caught me on the phone and extorted me for the $35 fee and RF still kept the additional $19.50. Royal Farms is not getting into the financial services sector for the sake of their customers. Myself and my family will no longer be doing business with this company committed to doing business in this predatory manner and I hope this review reaches others before they are scammed the same way.

This location never has menu items that I order and I don’t find out until I’ve ordered, payed and waited for a few minutes. There is also never anyone behind the counter where food is ordered and made.

I bought as usual 4 pieces of chicken and potatoes, I only have two, I am very tired of the service they give in these types of establishments,

Well, i had gone in for special order of fresh, cooked chicken, 10-piece dark meat to be exact. The attending associate told me, "I'm not going to cook any more chicken when this chicken just came up less than 20 minutes." He expressed, "It's hot." So, i succumbed and to my dismay, the bag that housed the chicken was hot so i accepted it and departed. Consequently, i ate 2 pieces in the car and they were hot and good. However, when i got home, there were old pieces of chicken that had perhaps been in the bin when he selected and prepared my order, damn. Oddly, enough, i went in for this treatment. I was disappointed that i succumbed to accept the order without observing the attendant fill my order and this was an in store purchase. Customer service has to get better with this area of Royal Farms or my visits will be less. Its not like i order chicken all the time but when i moved to Baltimore was told Royal Farms has great chicken and they do compared to KFC. But the service i received was not acceptable when he knew he was giving me old chicken. Royal Farms, do better.

Woman who works here on Saturday is absolutely the worst cashier I've ever encountered. She makes you feel like you are bothering her by spending money here. Will never come back to this location.

This is about their gas more than the store but in the last year Royal Farms gas has become really lousy. I get on average 60 - 80 miles fewer on a tank of RoFo gas than I do on any other brand. I don't know if they are watering it down or if their formula just sucks but I will never again fill up at any Royal Farms.

This new manager has really made a 180 in turning this store around. Since Mrs.Alice has been the manager the store seems much cleaner and the staff is much more professional. I think royal farms is really doing a great job in their hiring process. You guys really found a winner with this one I used to go to 7eleven because the store wasn't up to par now I love my neighborhood royal games store. The coffee and chicken is always fresh and the store stays spotless now too

Normally I enjoy the visit to my local royal farms but tonight left me contemplating whether to com in store again. I asked the young lady behind the chicken prep area Was anybfresh chicken being prepared because the chicken in the window looked old and dry. She advised me that it was fresh and that no new chicken was being cooked. U.mmm ok not going to go back and forth after being at work since 9am. So I proceeded to purchase some snacks. The young lady who attempted to ring me up told me she was charging me for a cup of ice water and was not. Going to change the priice blew me and I walked out....