SafeSplash Swim School - Denver Lowry

I do not recommend SafeSplash - especially the Park Hill location. Long story short - there was nothing I could do to persuade my son to get in the water. We tried to cancel in September but they said it was too late int he month and I would be charged for October. I spoke with a woman on the phone and she said if it happens again this month, I could get a 50% credit back for cancelling. My son participated in only 1 class for the month and when I approached SS about this, they chose not to honor the 50% refund which we previously discussed which mind you is still $66 for ONE 30 minute class. Based on what has transpired, I feel the actions on behalf of SafeSplash strongly contradict their mission to "provide joy, freedom and endless opportunities to create lifelong memories" and support their students in "discovering the magic of swimming." It seems to me as though they'd rather nickle-and-dime their customers. I'm not going to force my screaming child into the water so we can scar him and disrupt everything else going on in the pool. Lastly, I requested a call back personally from the manager, however this responsibility was passed off to a representative at the call center. This leads me to believe this business is under extremely poor management. Unfortunately SafeSplash was unable to offer any sort of solution on how to resolve this issue that could benefit the both of us. I strongly suggest that Denver families consider taking their children elsewhere. It is disgusting to me that this company feels justified in $133 for one class.

This place is a scam. Signed up for lessons and attended the first one with my daughter. As we get in the pool the instructor asks me "So what do you guys usually do for this?" Uh, what? Aren't you the instructor? That's the quality of training you'll get here. Pretty sure they just find random people to put in the pool with the kids and let them splash around. Also have been unable to get them to cancel the auto-recurring monthly payments. They don't answer the phone and don't respond to voicemail. Will be reporting the charges as fraud. That's the kind of business this is!

We love this place. Hailea always has such a great attitude and the staff is super friendly. The sitting area and large number of changing rooms are really convenient. Highly recommended

We have not signed up for lessons yet however the staff are incredibly friendly, helpful and informative. It is very clean and looks like a great place for people to learn how to swim.

Have been taking my 7 and 10 year-old here since January and they love it. Due to staffing issues they have had multiple instructors over the past few months, which is not ideal, but all the instructors they've had are patient even when my kids are not listening/goofing around and care about teaching the kids and making sure they are learning life-saving and fun techniques. Would definitely recommend.

Our experience at Safe Splash park hill was disappointing. My child was enrolled in a group class, where one other child attended. Every class the instructor spent 50% of the time coaxing the crying child into the pool, not giving swimming lessons. I raised this issue to SS at the end of our first month and was offered a new class time. I said sure and then was told that it wasn't a weekly recurring class as was our intention/original lesson plan. At this point, I declined and was offered to be put on a waitlist which I agreed to; however I was still charged for the following month. I have called SS no less than 7 times to get a refund. Each time I was told that my issue was escalated but there was no follow through call back. Today after I called, I was offered 50% refund which I find unsatisfactory. I reported my issue prior to enrollment. SS did not address my issue in a timely manner and did not find/offer a suitable resolution before auto-enrollment. We are being charged for classes we did not take. Buyer beware of the subpar customer service

My daughter has learned a ton and love to be in the water.

Our instructor, Haleigh, was so great with our kids and so much fun! We have a really challenging three year old and she was incredibly patient with him and won him over! Our 6 and 8 year old made good progress in a short time with her.

My daughters have both been swimming here for 3+ years and they both really enjoy it. I like how the pool is indoor, so year round accessible and is heated. Their instructors have stayed pretty consistent with minimal turnover, but when that happens the replacement has always been very professional and good with kids. Overall I am very happy and satisfied with the operation being run there and the quality of instructors.

The school as well as the staff are amazing! 10 out of 10 I do recommend.