Saguaro Environmental Services

Absolutely awful company. Rude and incompetent. And do not do online bill pay from any bank. They tend to lose it and will cancel your account, only to find it later and apologize. It is a little cheaper than waste management, but the savings is really not worth the hassle.
1 9 years ago (20-03-2018)

They miss our trash pickup dates constantly. Please hire better staff and customer service. Not even deserving of a one star rating.
1 9 years ago (12-01-2018)

Our HOA had a contract price that was a good deal but they raise rates hoping you don't notice. My husband does the call when they overcharge, and has gotten those fees reduced sometimes. Then, they skip the recycle bin pickup completely from time to time. Overall, very very mediocre. I wouldn't recommend but it might work out for you. Also, it looks like they posted a phony 5-star review, vague praise that doesn't match our experience. On trash day the drivers come between 6 a.m. and 6 pm. Different drivers, no special or extra services from our drivers.
2 10 years ago (09-11-2016)

Waited for my bin for over a week. Finally called and they said they didn't know my address. Two phone calls for about an hour each and still no trash bins. How hard is this really? No wonder they have such a low rating.
1 10 years ago (30-05-2017)

I have used this service for almost 3 years. They are totally unreliable. My trash and recycling is always out the evening before pick up. On a regular basis, they just do not pick up. No warning and no legitimate excuse. Of course I pay the full fees and no service. No real apology and no credit to my bill. This happened last Friday when I had 17 people coming for dinner and both bins were full and still sitting at the end of my driveway. Here we are again one week later, and today my trash was picked up but not my recycle. I no longer have the time or patience to call to complain. Sometimes my bins sit there from Thursday evening until Monday or Tuesday until they are finally picked up. Always the excuse they didn't have enough drivers or mechanical problems. This is no way to run a business and no way to treat customers. I might add that my bill has gone up with each of the last 3 billing cycles! I will be searching for another company that is more reliable.
1 11 years ago (30-04-2016)