Sally Beauty

This store has a very poor selection in all that Sally's Beauty Supply usually has to offer. I have gone in so many times and tried to buy the 70 pack of double-sided replacement extension tape and been told they didn't have that kind but had the top-pix kind, which is the roll of tape kind. Today, I asked an associate if they had any of this very common product and she told me again, they only had the roll kind which is typically for toupees or wigs. I asked when they were going to get some in and she told me that they stopped carrying the packaged kind. I didn't think that sounded right so I asked if this was a company wide thing. I told her I had gone to the Alcoa location about a week ago and purchased the 70 pack kind and that they had plenty in stock there. She again assured me that the company itself had stopped carrying the product. I asked if there was anywhere else she knew to get it and she told me Kings Beauty Supply in Knoxville. I still was not satisfied with this answer, so, I called the Alcoa location. The Alcoa associate on the phone told me that they did in fact have plenty of the kind I wanted in-stock and that furthermore it is their best selling tape for tape-in extensions. I asked her if they were going to stop carrying this product to which she replied that they Definitely would not do that since it is so highly sold. I guess I will always have to go to the Alcoa store to buy plenty of this tape, which is fine. I just don't like when associates aren't more able to help and maybe even offer to call another location and inquire if they had any. The fact the associate at the Oak Ridge location told me that company wide they were stopping carrying this product really disturbs me. I always wear tape-in extensions and don't want to have to order it online and wait for it to arrive if I can go down the road and purchase it at a great price right then. Truly disappointing that she led me to believe that they were dropping the product all together. She could of easily said that they were just out of stock or that their location was discontinuing to carry it but other stores did. If your going to ask if I need help then don't just blow me off when can't help me find the product I'm looking for. Please take a little second extra to help me figure out why you don't truly have it and where I could find it. Still buy other products there but disappointed that I was told such a lie.
1 7 years ago (04-08-2017)

Staff is helpful and friendly, but not a good selection. Most things are always out of stock.
3 7 years ago (27-10-2017)

Every time I go to this Sally's the people who work here are rude and are zero help about any product I have questions about or are interested in..
1 7 years ago (08-08-2017)

Staff helpful and curtious
5 8 years ago (12-08-2016)