Sandia BMW

If you are looking for exceptional customer service, you will definitely find it at Sandia BMW. Every employee we encountered was friendly, courteous, and professional. Roxy was amazing from the time we arrived to the time we left in our new X5. Tiarre was absolutely incredible. She walked us through every function of the vehicle and offered to make herself available if we had any questions after leaving the dealership. Joseph service dept. made the time to introduce himself and offer his assistance whenever needed. I can honestly say this is a team of true professionals. I will certainly be recommending Sandia BMW to my family and friends!

I decided to stay with BMW for my new purchase due to the exceptional service I constantly recieved from Jake. I got paired with Kurt who was very attentive and helped me with the purchase of a brand new car. I was skeptical of buying a car I had not yet seen but I knew what I wanted and he helped me every step of the way, answered all my questions and was patient and worked around my busy schedule. While there we received amazing service from Tiarre who went over all the functions of my new car. She was so helpful and very knowledgeable about my car and and the features. I am so pleased with how smooth the process went and the customer service from each person was beyond exceptional. Very happy with my decision to purchase a new car and stay with BMW.

Sandia BMW’s dream team Rick, Kurt and T has done it again! This was our 2nd purchase within 30 days! When my ordered vehicle arrived early, they made it an amazing birthday surprise! The entire experience was fun and memorable. I love how detailed the BMW genius T was and prepared me on how to quickly start using all the car’s features. The overall experience we received at Sandia BMW is top notch and I would recommend this dealership to anyone looking to purchase their dream car!

WOW!!!! What an amazing car buying experience. I worked with Rick, Kurt and T on purchasing my new X4 and all three exceeded my expectations. They made the entire experience fun and easy. They were patient, warm and supportive through the entire process. Because of the outstanding service I will continue to purchase future vehicles from Sandia BMW and would refer my friends and family to this dealership!

They are so awesome here. They got me where I wanted to be with my financing the first time, made sure I knew how my car works before I drove off with it and so accommodating. I had to kinda rush at the end to pick up my son and they made the whole process so easy. I love my new car and I won't forget Kurt and the whole team who helped me get what I wanted. Thank you so much.

Intentional deception about the car condition. Don't believe them, especially if you are trying to buy out of state. **Bottom line, no matter how good review the dealership has, please be aware and ask for more deep-depth photos** It is an old car, and I understand a healthy engine is the most important thing to look into, but not letting the customer know any flaw in the exterior is unacceptable. Paint damage, bumper damage, oil leak **UPDATE 7/29/22** After this incident happened, I emailed the management team. Billy Mitchell Manager responded to me the same day, offered me a start-up check for the car inspection, and was willing to take the car back to the dealership for a deep inspection. Thank you, sir, for the professionalism and the quick response. I will drop it off at my local shop to check if any engine parts need to be swapped. I will let you know.

I just want to thank Sandia BMW NM, for making it possible to leave me with my dream car. The management is so wonderful and work with you to leave you happier. The customer service is very accommodating to me. I would recommend this dealership to anyone looking for a new BMW car. Thank you. It was great experience working with Trish.!!!!

Wow! What an amazing experience! Roxy made the entire process, from ordering to delivery, super fun! Her team took care of all the details and I felt like they rolled out the red carpet when I arrived. The entire staff, including the finance department and the geniuses, were a delight to deal with. If you're looking for a new BMW or a great pre-owned car, I highly recommend you go talk to Roxy!

Working with this dealership from start to finish was nothing short of exceptional. I am very particular when it comes to buying a car and especially a used car from out-of-state. When I first expressed interest in the car, Sarah immediately reached out to provide me with all information I needed. My experience with other dealerships has typically been a bit more lengthy with a lot of back and forth, especially since I couldn't there in-person. Within the first 24 hours of reaching out to the dealership, with the amazing and expedient help of Sarah and Erica, we got the deal done! It was quite surreal! As I flew in to inspect and pick up the vehicle, Erica promptly picked me up at the airport. When I arrived at the dealership, everyone was warm and welcoming. Again, all of the paperwork preparation was ready to go to ensure that I was in and out quickly. Before leaving, they helped give me some cool tips of some spots I should check out in Albuqurque before leaving town. All in all, the buying experience with this dealership was so pleasant, I would not hesitate to do this adventure all over again! Thank you Sarah, Erica, and the rest of the BMW Sandia team!

Just became part of the BMW family a week ago with a used X3 and couldn't have been welcomed better. From Tony in sales, David as my service advisor and Matt the technician had a minor problem that he walked me through and made me rest assured of my new purchase, my experience so far has been has been amazing! I really feel well taken care of and that the Sandia BMW team really cares about me as an individual. Thank you all very much for this!