Southwest Kidney Institute

Stay away from this place!!! My brothers has been a patient for 7 months. Dr. Clyde Mendonca is who was treating him. Not only has he not been able to correct any of the issues he's had. He failed to diagnose that he has only 1 kidney!! You'd think a kidney specialist treating a patient with kidney issues would of found that issue. Not only does he only have one, that one has plaque. So ... this is likely what has caused his issues to begin with. He gave him contradictory diet restrictions as to what was actually needed. Put him on the same medication that he was told were the reason his kidney shut down to begin with. NOW .. As my brother is sitting in the hospital again a Dr from the same practice is treating him and has told him they have no record of him being a patient to retrieve his records. Patients beware... steer clear!!!! You can't make this stuff up. Absolutely ridiculous and unacceptable! I wouldn't take a stray dog to this place for help!

I would not recommend this practice, I have no confidence at all. On my initial appointment I waited over an hour to see a doctor, and a ridiculous amount of time to schedule an ultra sound. Then, I received a bill I had already paid my co-pay, 10 days after appointment, called Billing Department, left message. I then talked to my insurance company, claim had not been filed. I waited three days, no return call; called and left another message for Billing Department. Waited three more days, no call back. Needless to say, I cancelled the ultra sound and my follow up appointment. Issue is still not resolved.

During these trying times, it's not easy, not only for patients, but also for the staff and physicians. As my husband and myself are new to kidney issues, they were wonderful. staff and physician took their time and was greatly appreciated. very thorough, thank you

Terrible customer service as you walk in to the facility you can sense the atmosphere is bad. My mother is an older lady and they have you sign in on iPad NO ONE in the facility helped her she had to call me to ask what to do. On a separate occasion I came with her and the nurses don't know how to speak to the patients. There was a older man in a chain and this nurse just kept saying "ugh" umm" trying to figure out what to do and say with this man. This man was clearly frustrated with her and again NO ONE came to at least save this nurse. I Would not recommend coming here it's a terrible staff Unprepared, unproductive and rude. The wait times are about an hour long from the original time you have your appointment. This is the last time I will bring my mother here. We only came back because she had started some test otherwise I would have taken her somewhere else.

I have tried for days to get through on their phone system to no avail. I'm trying to get my wife's medicine refilled, but the process now took 5 days, and we're still trying to get it refilled. She only has 1 day's worth left. I have to write to this place on the patient portal and have spent more time here than doing my day job. Terrible organization!

Dr. Cohen was my nephrologist since 2008. He was patient, extremely caring and was always willing to spend as much time with me as I needed. I will miss him. RIP.

The docter never return my message back I have been patient about it. I can't go to doctor office that I can't get hold of my doctor.

Efficient timely nice

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