Sport Clips Haircuts of Post Oak

This place was top notch. The online check-in worked like a charm. Hardly had to wait at all. Yessel was my stylist - she was so friendly and nice. I was very happy with the cut and the prices are very fair. I would definitely go back.

Did an early bird check in option available on the app. Arrived a couple of minutes before they are scheduled to open to make sure I have time since I need to be at work in an hour. It’s not 1020am and there’s no one here. Awful.

Go in on a Sunday or Monday and ask for Nancy. She has 20+ year's experience if I recall correctly and I can personally attest to her ability to complete fades and do scissor work. She is the reason I am rating 5 stars.

One of the best haircut establishments. Very friendly and good atmosphere. Came from Arizona, took my grandkids to the BlackPink concert. Thank You Sportcut and Houston. Service: Buzz cut

I went in on the 11th of June at about 7:35 pm. The haircut lasted less than 10 minutes and I thought it odd that the lady who cut my hair didn't hold up a mirror behind my head and ask me what I thought of the cut. I've been coming to this location for years and this was the first time I wasn't asked. It was almost closing time and I thought it was no big deal. When i got home to shower, I looked in the mirror and noticed that she left a big gash where she wasn't paying attention with the clippers right by my ear. I ended up having to shave my head entirely because the gash she left was already a zero and I'm not going to walk around like I'm a 5 year old who used a pair of clippers for the first time. What upset me about this was not so much that she made a mistake; but that she lacked the character to come clean about it. There is no way she could stand behind me, finish the hair cut, use the blow dryer to clean me off without seeing her work. If she had said to me right then and there, "hey, I'm sorry, I made a mistake," this would be a very different story, but she didn't do that. She chose to send me on my way. I paid 27 dollars for this. It is not okay. It gets worse. The next day, I walk into the same location and asked to speak with a manager or supervisor or owner. The person who was there said, "we don't really have managers." How is it that an establishment with brand recognition that sports clips has, doesn't have managers? That's ludicrous. She went on to explain that there was a person, "Stephanie" who had been there a really long time and that she wasn't there until 4:30 pm. I explained the situation to her about what happened and even showed her pictures. She went over to another lady who was cutting hair and talked to her. I was told by both ladies that I'd have to return at 4:30pm to see what could be done. This was unacceptable to me. Any legitimate business should be able to give a 27 dollar refund without inconveniencing the client. I raised my voice and explained to them that their response was not acceptable and that I needed a phone number to speak with someone immediately. Only after insisting several times, did they magically produce a phone number for this "Stephanie." Why is it that a customer needs to raise their voice and insist on a solution before employees finally try and be helpful? There is a much better way to do business. When I spoke to Stephanie I explained the situation to her and she went on to say that giving refunds was not their typical way of handling these types of matters, that instead what they did was "comp" future haircuts for the client. So the solution you guys offer is to give free haircuts to a client after ruining a hair cut? I am to trust the same people who messed up in the first place? I explained that I wasn't comfortable with that and repeated the consequences of the bad job they did. She responded by being snippy and tell me that it was my choice to shave my head. Since she was rude, I was rude too and very quickly let her know that I'm not going to walk around looking like a fool because of something they did. I raised my voice and let her know that I needed my money back and that I didn't want to return for any free haircuts. She finally let me know that she was going to have to call some regional office to get an okay to provide a refund for me. How is it that giving a refund needs to be approved by some regional office? That is absolutely unacceptable and unprofessional. You think I'm going to trust you guys or let alone recommend you? YOU ARE LOOSING MONEY. Jerks.

Checked in online for first available. Check in, was in store, and ONLY person in store. Stylist took a few minutes to process and in the interim another person walked in requesting that stylist. ALTHOUGH I was first and THE ONLY person in the store, she took him. My wait went from zero minutes to 25 minutes. Terrible.Service: Buzz cut

Soraya did an amazing job with the MVP haircut! Definitely worth the extra price vs a place like Great Clips or Supercuts!

I forgot her name but she gave my 11 year old don a nice neat vut and a wash..fast,fast and very good.had to fist bump her

I’ve been to a few other Sport Clips locations with different stylists, but the Galleria store remains my go-to spot. Yessel is awesome and I won’t schedule an appointment unless she is available!Service: Haircut

Terrible haircuts for my boys Always bad at every location Need more training guys Please improve your service