Staples

Recently I visited Staples in Orleans to buy a paper shredder. I made my selection and brought it to the cashier. That's when I encountered Hayley ( the cashier ). I produced my " debit " card to pay for my purchase, swiped it, and asked if I could get cash back to avoid a trip to the bank,as I had many errands to run that day. Hayley refused my request by saying, " it " ran as a credit card. I thought no," it "didn't run as credit, "you" ran it as credit. I explained why I purposely paid with a debit card, her response was " it's too late, sign it ". I had not signed and completed my purchase but in Haley's mind, it was too late. Mind you, this was mid week in January on Cape Cod, not a Saturday in August when things can get heated. There was absolutely no one in line behind me waiting for service. Haley had decided she was going to do it her way and that was that. Customer service out the window. I decided to forgo my purchase and walked toward the door. As I did, I hear a very sarcastic "Have a nice daaaayyy ". Staples, as such a large corporation, I'm sure you must have training in customer service. Haley can use some of that. Bottom line, sale blown by Haley's horrible customer service.
1 7 years ago (04-02-2018)

On line prices are better than store, although if you tell them they will give on line price.
4 8 years ago (20-11-2017)

Had what we wanted. Staff there to help.
4 7 years ago (28-05-2018)

Henry in the Print Center is so helpful and kind. I will be doing much more business with Staples after working with him.
5 8 years ago (13-07-2017)

It's like the only office store around. They have a good selection of everyday office needs. The sale prices are OK, regular prices can be a little high.
4 8 years ago (22-06-2017)