Steve Madden

Worst buying experience of my LIFE! My wife had bought a shoe from them, changed her mind a few days later and tried to return it. The only thing they agreed to was store credit, AND we should use it the same day as the return!! So now I decided to use that store credit to buy something online, but I can't. Seems like you can only use it in store!! Went to the store, they only had 2 kinds of men's shoes! Explained the situation, they said OK we'll buy it online for you, from the store! What?? By then, my size was gone. They couldn't even pre-order it! Tried the store a few weeks later when my size was available again. Now they are telling me that they can't order anything online till they sell their restock or whatever!! What the actual ****! Asked for a refund. Nope. Asked for a store credit so I can buy online. Nope. Asked for the manager. Turns out she is the manager one of the two people in the store!. Then she threatens to call the cops??? Please do not buy from these pieces of garbage.

If I could give zero stars I would. Do not spend money or order anything at this store! If they mess up your order, instead of handling the situation with respect, the manager was a huge jerk and went out of her way to make sure I knew that nothing would be done to correct my order. She was incredibly unprofessional and so rude, I was appauld. They are 100% not worth the money when there are plenty of other great shoes stores that actually treat their cutoms well and own up to their own mistakes! Stay far away!

I went online Saturday night to find the shoes i wanted were sold out, i callled the Newbury St store to see if they had them and they were so helpful. Great customer service. My shoes came yesterday and they are gorgeous. Thank you to the staff at Newbury Street store!

They helped us in a very polite, fast and effective way. We ended up buying 3 pair of shoes because of that. Kudos to the team in this location , great customer service!

Horrible experience. As I was trying on shoes the sales associate kept watching over me and was super pushy. Even at the regiester when I stated that I didnt want to give my email she kepts pushing me to give it and it was akward and very annoying.

Love this store. Manager Sonia was great always and everyone was very friendly and helpful. Will miss this location

I’ve gone to this store on two occasions after 10am which is when the store is supposed to be open and it wasn’t. Please call first before wasting your time to go down there.

Great staff and customer service, and of course great shoes.

Wow, terrible manager and customer service. Do not spend money here.

real nice mens collection