Stillwater Automotive, inc.

This place seems to have a good staff, but I'm not impressed with the practice of charging for services without informing the customer beforehand. I brought my vehicle in for a brake check, and they did a very thorough diagnostic of the vehicle. However, I didn't ask for a full diagnostic and wasn't informed that I would be charged for one when I dropped it off. I understand that the technicians need to be paid, but I have never been charged for a break check before and didn't expect it at this establishment. When they quoted the price for service, it was triple what other local shops would charge for the same service (this was after they finished the unwanted diagnostic). I don't doubt the quality of the work they perform, but the fact that they weren't up front about the cost of service makes me dubious of going back. In any industry, it should be standard practice to be honest with your customers.
1 8 years ago (26-04-2018)

All of the staff at Stillwater Automotive are kind, knowledgeable, and helpful. Every time I have gone in to have my car worked on, Lonnie and the rest of the team have been great at explaining what the issue is and giving me an honest estimate of what the cost will be. I know that the price for service will be fair and the quality of work will be top notch. They are always happy to answer any questions I have, and welcome me to the shop with a smile. I would recommend anyone in Stillwater to visit Stillwater Automotive next time they need something serviced.
5 8 years ago (26-03-2018)

Absolutely stellar service. Very affordable, quick, and great customer service. Lonnie and his team really went above and beyond to fix my car. I will never go anywhere else!! Thank you Stillwater Automotive!
5 8 years ago (24-05-2018)

Second time I have had to take my vehicle to Stillwater Automotive for major repairs. I cannot say enough about them, they are exceptional in every way. From their customer service to the timeliness they exceed my expectations every time!!! Will not take my vehicles anywhere else.
5 8 years ago (18-04-2018)

Lonnie and his crew are great! They are personable and I felt like I could trust them! Will always be going here.
5 8 years ago (23-05-2018)