Sunglass Hut

Mr. CHIA! Excuse me for the late review. Im so thankful for the service you provided me with the Oakleys Flak 2.0. A while back. The store is clean. Very attentive personel. Has alot of great modern designer brands. If you cant find them instore you can probably find what your looking for online. Sunglass Hut will even honor their website's sales price if the price for the glasses on display in store differ. Im contemplating on coming in for a new pair, as a result of the excellent service here! An enormous Thank you to Chia.

Duncan helped me with my glasses! He is super nice. Thank you so much!

small store with a good choice of glasses, sellers need to let customers feel good and take their time choosing their glasses, be cool and no rush

I always buy my sunglasses at this location. My most recent experience was absolutely awesome. The store manager, Antoinette, is amazing! She has been super helpful and accommodating. Great overall experience.

Alexa Paulino sold me and my mother sunglasses. She was the best, most patient, caring and sweet. We even gave her a hug when we said goodbye. This is the way you always want to be treated

Worst nightmare experienced while requesting to exchange sunglasses bought from Times square sunglass Hut 2 hrs before as I was nearby to this shop. The lady #Karon at cashier desk was very rude and literally fighting for getting the glasses exchange while other sales person and manager of store were laughing. We politely quit the shop and sharing the experience to avoid such staff, we had spent our hard money not to tolerate this nonsense. She told to walk back to Times square if we need it to get exchange and take her batch with us and complaint where ever we want. Reason for exchanging I felt glasses are used one, immediately after buying glasses, so I need it to get exchanged as they told there was 90 days exchange policy.

Hard to find good customer service these days. Toni went above and beyond to make this sale possible. Will definitely purchase again.

The store refuses to honour the very return policy written on the back of the own reciept, manager being completely rude and making lame excuses. The place is a scam.

Review is specific to the Sunglass Hut on the Southwest Corner of the main floor by 34th and 7th Ave. Expressed interest in a pair of sunglasses and instructed I only had interest in buying a packaged pair. In other words I did not want the one on display. They tell me to wait then after a few moments instruct me to pay presenting me with a pair of sunglasses in an open plastic bag. I asked them to produce the ones that we just picked off the display to which they responded with "I don't know where they are, we can't find" as they proceeded to ring me up. Needless to say, I walked out. If they were actually upfront about not having additional inventory I might have purchased them. And people wonder why the internet is taking market share. Note to management - I will pay a premium for good and honest service over a commodity product any day, anywhere. Get on board with the new competitive reality.

Horrible customer service. I went into see if they can offer me a case for sunglasses I purchased from them and they tried to charge me 20 bucks for it. I went to another location not expecting any different and they gave me the case free of charge. Makes me wonder they will overcharge me for anything else I purchase. I won’t be buying from this location again.