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Reviews, get directions and contact details for Sur La Table

Sur La Table
Address: 15900 La Cantera Parkway, Suite 19120, San Antonio, TX 78256, USA
Phone: (210) 978-5580
State: Texas
City: San Antonio
Zip Code: 78256


opening hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM


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Reviews
Store is absolutely beautiful however the staff needs some better training in customer service. Walked in and not a single worker greeted me. I wandered aimlessly lost looking for some particular baking items as I’ve never been in the store before. Not one worker asked if they could help me. I was fully capable of asking for help of course but what if I was a customer who hates asking for help? As someone who works in Customer service, I waited to see what happened. Never spoken to once even after workers walked by me. I finally found what I needed (I was seriously lost with all the items in the store and didn’t know the name of the item I was looking for). When I checked out the girl (curly hair, glasses? I think) wasn’t very friendly once I told her I found everything i needed after aimlessly wandering the store. I was very disappointed. I like the store and all it’s glory but I’m giving this 3 stars for poor customer service.
3 7 years ago (21-04-2018)
I like Sur la table customer service in general. But Korriene was super helpful and friendly! Probably one of the best customer service experiences I had! She was very helpful, she spent a long time explaining to us about espresso machines with a genuine smile on her face. Thank you Korriene!
5 7 years ago (28-05-2018)
Store is absolutely amazing. Customer service is lacking in a huge way. When paying, the girl seemed bothered and was very rude. Even my 3 yr old said, “she has mad face mommy.”
1 7 years ago (12-05-2018)
Such butiful kitchen items no loud music and good namebrads like kitchen aid and willton
5 7 years ago (24-03-2018)
We enjoyed the cooking class! The kitchen staff were all wonderful--and our instructor Gina was so knowledgeable, helpful and sweet! The food was fresh and delicious...we were just sad we weren't allowed to take our "chinese take-out" as take-out (esp since we paid to make it and eat it). So much fresh food (from all groups) gone to waste...which is why I chose to give only 4 stars.
4 8 years ago (13-09-2017)
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