T-Mobile

Absolutely great service tonight. I walked in and heard some great Isley Brothers playing. T-mobile has great music in stores but the Isley Brothers playing was great. Monica my namesake provided the best customer service and the other employees were just great also.

I had a disappointing experience at this location. The staff member who helped us was unhygienic, frequently scratching her hair and putting her fingers in her mouth. She seemed distracted and more interested in what her coworkers were doing than in assisting us. When I inquired about a promotion, she looked confused and didn’t have the information we needed. Overall, the lack of professionalism and knowledge was concerning. I would not recommend this location based on my experience.

Shout out to Noah for his great customer service towards me and my family he really took his time to help us and also did something just unbelievable for us and we appreciate that very much! Thank you to him and his staff !

Went in today 6/25/2024 between 10-11am. The guy in there was so dismissive and quoted us $50-$70 to add a new line to our account. He was uninviting and his attitude prompted us to leave. We went to another location and they helped us add a new line, get a new phone and get a line for a tablet. I’ve been a T-Mobile customer for 10+ years and it’s always a hit & miss with locations, and this one SUCKS. Mistake choosing this place to come to. I wish this company had equal service and values across all stores.

My brothers went in to get a few questions answered, i assume thats what they work there to “HELP” and offer customer service, unless they clearly work at the wrong type of job, they did the complete opposite. Alba and Rob who claim to be managers did nothing but blame there new hires for there errors of not knowing how to assist my brothers, by switching a line. They told my brothers to go through customer service. Might as well not work there seriously unprofessional.

This location operations their business unethically. When we went in we were looking to switch over 2 lines from another carrier and add a kids watch. Rod the manager first spoke with us and had another employee come in to process the order. We were told we could get 2 lines and the 2 extra for free for 160. Even though we didn’t need the extra lines we were okay with that package. They went ahead and added 3 tracker that they said were free and would not add any additional charges to the account. When we viewed our first bill we were confused by the charges on the account and called corporate to review. They said that the tracker would be credited but there’s nothing to do regarding the $10 monthly fee per tracker so additional $30 monthly for trackers we did not want. Support said that they could cancel the trackers but I need to make sure to return the device to the store or I would be charged. We went to the store to return the tracker and the manager Rod rudely said he could but that would take away any discounts to the plan. I said I wasn’t aware of any additional discount on the account by adding the trackers. He then stated he “was not going to go back and forth with me” when all I did was voice my confusion, as what I was billed for was not what was agreed upon during setting up the account. We left and called corporate and they confirm no additional discount was added to the account and if we did not return the trackers we would be charged. Corporate was kind enough to stay on the phone as we returned the tracked to confirm it was processed correctly. There was also an additional $40 for the fourth line added to the bill. So an additional $70 monthly, corporate stated they would have it removed but it would take a few billing cycles to reflect The whole process was headache that was not worth the move from Verizon. I thought I was getting a good deal but it was far from worth it. I recommend driving little more to a corporate store if you do want to join T-Mobile or call them. AVOID THIS LOCATION AT ALL COST!

Unprofessional as can be! Rod and Alba are extremely rude and disrespectful! I asked to speak to a Manager and Alba rudely said “he is in that room go in there and look for him”! They look like they wanted to fight us!

Setting aside for the moment the vast improvement of value over the competition, I would like to say, this location is on point. If ever you have an issue of any kind just ask for Monica!

My experience would have been at least a four if the sales rep with the numbers ending in 447 did not charge me for a power adapter without my permission. He helped upgrade my phone and he was mostly courteous until I went back to return the charger. Before I went back, I called customer service to verify that the information he gave me about upgrading my phone was accurate. After seeing how he deceptively charged my card made me suspicious of the whole interaction. When I went back to the store, he called customer support and kept saying things like "I already told her that" in a very condescending manner, as if the previous customer service rep did not contradict what he said. The rep that he spoke with ultimately ended up verifying he was correct, which was fine because the main reason I went back was to return the adapter. I told him I did not ask for it and I did not know I was being charged for it. He gave me cash back because I did not have my card but did not acknowledge that he was using sneaky sales tactics to reflect positively on himself. Check you receipts to make sure you're not being charged for anything you did not ask for and don't be afraid to return it if you don't need it. Update: I went back on 11/18 to return my jump on demand phone, he recognized me. Instead of acting like a grown man and taking accountability for charging me for something I didn’t approve, he started making gestures behind my back. Another guy who was helping me chuckled as if I didn’t know what he was doing. Customer service training is probably needed and just grown up.

I stopped in to this location on Black Friday; despite there being a few bodies in the store, I was quickly greeted and assisted by Jesus. Jesus was able to hear my needs and provide to me both cell and internet service combined for less than I had been paying to my prior providers! I really appreciated that Jesus listened to what I was looking for and actually stayed within the guidelines that I had provided for equipment and monthly cost; he never once rushed or pressured me beyond what I had said I was going to do that day. Being in customer service as a Supervisor; I was beyond impressed with and hoping to provide acknowledgement for Jesus' exemplary customer service the day I joined T-Mobile! Thank you !