TDS

The absolute worst customer service ever! My appointment was for after 3:30 as close to 5 as possible, they showed up at ten to 3 and left, I called customer service and was lied to each time, four times throughout the week I had to call them to see what resolution was going to take place to get our internet service. Each time was told another story then on there own made an appointment for me on a day I was out of town, that was my fault apparently. So I thought let’s go to there office in Carlsbad.....again customer service was at best poor...it’s time for another company to come into town and create Competition. Consumer be aware with TDS.
1 8 years ago (18-05-2018)

Service is good when it works. I have been without internet services for over a week because of an outrage. No one in customer service knows anything. Not ETA on a repair being done. Finally, was able to get a supervisor to admit that a fiber optic cable h is d been cut and needed repair. Should of been up and running this evening and yet they still have no ETA on what the situation is.
1 8 years ago (20-03-2018)

They were very helpful and friendly. The only reason I didn't give them 5 stars is because, after shutting off my service I received a letter from them reminding me to return equipment or I would have to pay them. I found this irritating because I received the letter at the same time as the box they sent for me to be able to send back the equipment.
4 8 years ago (20-05-2018)

We switched back to TDS a few months ago. Service is down most of the time. No internet, no phone, or Tv. I am getting to know the tech's by name! Very unhappy with TDS.. Ever an adjustment to the bill!
2 8 years ago (27-05-2018)

Worst internet ever constantly down, they are never in a rush to try and fix, it always buffers for movies and lag’s for any gameing system I highly suggest not to get my hotspot is better then there internet sometimes 🤬😂
1 8 years ago (20-05-2018)