Windstream Communications

We signed up online with a special for a $100 credit for the $67 internet only plan, then we called to make sure there were no hidden fees and no extra costs. Online showed that after installation, we would have $50 left of the credit, the person on the phone confirmed, but only after 1.5 hrs of arguing with 4 different robots who answered the various lines we were transferred to. Every time we were asked for our windstream phone number, but we did not sign up for phone service, which seemed to be a problem, even when they arrived to install. The install took half the morning, mostly because the servicemen were busy with their own phones, so lots of standing around. Less than 2 weeks after having service, they send a bill for $61. Looks like I was charged for a phone line I do not have. They used a cable line to install the internet, so no way to connect a phone and my credit was ate by all the fees for both services. I was told after waiting for 30 minutes that this is how they work, $67 (which is the standard internet + modem retal fees) internet bill is actually $112 after all the hidden fees. they also told me that if I strip the wires and carefully rewire everything, I would then be able to use the phone they are billing me for. Then I'm told I will be charged for calling the number on my bill to reach customer service. We were told we have to use their modem as our router, but the modem does not require smart phones to enter a security key as mine is connected without it. this means I'm broadcasting internet to the neighbors for free. When asked, they said it was impossible, but it's not since that's what's happening with our own device. Also the modem seems to created a static charged which is unpleasant when you move it and has interfered with my TV speakers on a number of occasions. I was told this is normal, but if they knew that, then why would they install it, not where I wanted it which would have been across the room from my TV in a more central location in my home, but rather right behind my TV with less than 2 feet of cord to move it around. Told by customer service, they install where is easiest for them, not where the homeowner wants it. Then I'll be charged for asking those questions so looks like we'll be cancelling our account before a month has gone by.
1 10 years ago (17-03-2017)

Put on hold, transferred repeatedly only to have the phone ring and ring and ring with no answer. Went by the physical location and it was locked. I guess they have enough customers and don't need another one.
1 10 years ago (19-10-2016)