Thai Arroy Dee

I ordered here for the first time and was greatly disappointed. The food did not taste good and it did not smell good. I’ve ordered from multiple other Thai restaurants in the area before and have never had food this bad. When I called in to discuss with a manager I was met with frustration and an unwillingness to fix the situation. I ordered two chicken pad Thais($12 each) and a Thai iced tea($3) so my order came out to $34 with tax,tip and $2 delivery charge. The tea was great but the pad Thai smelled and tasted like a barn/hay/pet store. I explained that I had no problem with paying for the tea but wanted a refund on the pad Thai and suggested that they come pick up the food to prove that I didn’t just eat the food and scam them into giving me my money back. I was given the runaround and was originally told they would refund $22 instead of $24 for the pad Thai because they had to come out and get the food. Aka they were charging me a delivery fee. I live a mile away. I argued with them and they agreed to bring me $24 in cash to my house and pick up the food. I agreed since I only wanted a refund on the food I did not eat. I get a call back about 2 minutes later explaining that they can’t come and get the food and if I wanted my money back I had to bring everything in myself. Mind you I am sick with the flu right now and just wanted a refund on something I didn’t like and felt that I wasn’t being unreasonable. After fighting I agreed to bring the food back because now I want my full refund. I bring back my Thai iced tea and two pad Thais, both which were barely touched. As I am arriving the “manager” is driving away. I walk in and am greeted by the very friendly and sweet young lady at the front desk. She knew I was coming for the refund and did not hesitate at all to give me my money. She ran into an issue at first with their system and wasn’t able to put the refund back on my card but I suggested a cash refund and she said that would work. Once that was figured out she was only going to give me $32 back because she was told they couldn’t refund the delivery fee. At this point I am so disgusted that I had to threaten to call the police for my full refund. It was not the front desk lady’s fault and I didn’t want to blow up on her because she was just following directions but I had had enough of this terrible customer service. She agreed to give me back my full refund. I thanked her and left. I would also like to point out that I was told the food originally would get to me within 30-40 minutes and it took an hour to actually get to my house. Not to mention the delivery driver went to the wrong house the first time around. Never in my life have I been given such a problem for a refund on food I did not like. Instead of working with us, apologizing for the food or serving the customer, they only argued and proceeded to give us a hard time. This whole thing could have been avoided if they just refunded me for the two pad Thais like I first requested. I will never order from this place of business again.
1 8 years ago (25-02-2018)

Thai food was our favorite anyway and we had ordered food from this place earlier which was awesome. But eat-in here was the most wonderful experience and this is the best place in the area for Thai food. Portions and their prices are very good. Great interior, clean washrooms, elegant setting, prompt service & amazing food & desserts.
5 9 years ago (08-12-2017)

The best in the area. Loved their food and nice ambience.
4 8 years ago (20-02-2018)

Bad food and even worse service. We went there for wife's birthday. She tried to eat so as not to make me feel bad, but after trying to eat some of the food she finally said "I can not eat this, it has no taste and a funny smell". When I politely told the waiter about the problem and asked if my wife can have something else, the owner came up and said "you shouldn't have eaten so much of it if you didn't like it". The plate was still 75% full. We were offered no exchange, no sincere apology and no effort to make things better. I told them it was my wife's birthday and that this treatment was unacceptable, yet they couldn't care less. They just brought us the bill and we had to pay it. I also left my food almost untouched and we paid and left while the staff and owner did not mind us at all. They ruined my wife's birthday and our whole evening. Clearly the owner doesn't know what kind of customer treatment is minimally expected in a restaurant in the USA. Nobody has ever treated us like this before. We've had Thai food many times in other places but this place was terrible.
1 9 years ago (24-04-2017)

My sister and I went in for a quick lunch. It was nice and quiet. The staff very friendly. The food was great and reasonably priced!!
5 9 years ago (26-05-2017)