The Institute for Family Health

Absolutely ridiculously INCOMPETENT, negligent and a total disrespect and disregard to the integrity and operations of health care. Whomever is in charge, how are you’ll ok with reading these reviews from your patients expressing years of mistreatment, no care and abusrd call wait times- and continue to conduct business as usual? HOW? I have literally been on the phone for 3 HOURS waiting for someone to answer to schedule an appointment for an EMERGENCY of mine. HOW IN THE FKKKK IS THIS OKAY?????? Someone please respond back to my message with any and all information for me to take this to the next level of reporting this location. Because the amount of disgust I feel for having to be on hold for 3 hours just to make an appointment- and still wasn’t able to secure an appointment- is overwhelming infuriating. I’m boiling with anger as I know that NO where else operates this way or is ALLOWED to operate this way- why is Harlem Health allowed to continue this way is beyond me. We the people have the power to shut places like this down if we fight take action and stick together.

Horrible. This place will do more for the community if it was shut down and turned in to anything else besides a clinic. Place sucks. 10+ years of a disservice/inconvenience to Harlem. If you need any medical attention this is NOT the place to go. You will die twice maybe three times before you are seen or taken care of. Promise you. Long dragged out wait times. Condescending and rude front desk staff. Everyone seems to be lost or looking confused. No one has any answers ever and you’ll probably leave worse than how you came in.

I gave your office a call today around 3:19 PM on October 30th, 2023, hoping to set up an appointment for my dad. To my surprise, the woman I spoke with came across as extremely disrespectful and rude, even while I was simply providing my information. When I expressed my concern about her behavior and requested to speak with someone else, she abruptly hung up the phone on me. I'm left wondering about the quality of service your establishment offers when the individuals answering the phone don't seem to prioritize basic manners and courtesy.

zero stars, waiting on the phone for hours for them to hang up on me every time 3 days straight. this cannot be a coincidence, terrible terrible please hire new representative because yall are definitely losing out on patients if everyone is saying the same thing. also for everyone else i was able to get an appt ASAP with no hassle at pura dental center and they take most insurance. same area ....goodluck!

This is for the dentist, Dr. Atsaves... There are not enough stars in the galaxy to give Dr. Atsaves. I scheduled my husband's appointment for a root canal and had to wait 4 months for the appointment, but it was well worth the wait! She is God's hands on earth. I've been in the medical field for years and never met a Dr or DMD with as much patience for a patient like Dr Atsaves. My husband had a late appointment and needed other corrections made on the tooth, and she did the job!! After 5:30pm when staff want home, she continued to do her work, and was her own assistant! She went above and beyond for my husband, and i'm sure for other patients as well. And I just wanted to take the time out to acknowledge that on behalf of my husband. Her patience and deep empathy is truly a testament to her devotion and respect of the Oath she made years ago. Thank you Dr. Atsaves!!!!

The clinic has no structure and the front desk is so rude. He gave the dental tickets for anyone he likes instead of "first comes, first served."

The dentist office has improved tremendously. Wait time is exactly your appointment time and my dentist was professional, patient, informative and gentle on my teeth. WOW what a turn around for this place

Once you get past the hurdle of the referral/intake, it's just fine. Most of the communications with the physicians can be done via the MyChart app appointments, prescription questions, etc. Not so much with any caseworkers or therapists, though. I highly recommend you get the app: MyChart by Epic appsto.re/us/in20w.i They have super late hours. This is a HUGE plus for me. Where else can you make an 8PM appointment on a weekend??? The facilities are always clean. Especially as late as I come in. Because I've seen some messy adults with their even messier kids wreck the waiting room on my earlier visits. It's only as good as you treat it people... And the free King-sized condoms don't hurt either. Well... I'm not even going to finish that thought.

The worst! My mom came in asking what day she can make an appointment and the lady said on Tuesday- my mom then asked if she can make an appointment another day and the receptionist got angry at my mom giving her attitude and my mom politely asked if she can go another day and the lady simply ignored her and my mom was forced to leave bc nobody would attend to her. Lots of crackheads there too DO NOT RECOMMEND!

Always impossible to contact and get timely care. I left two messages via mychart that were viewed by staff over a week ago and never received a response. Even if it is busy the staff have never had any regard for what their patients may need in my last 5 years coming to this practice.