The Mercantile by Miller

Stopped in today to kill time after placing a takeout order at Lloyd’s. Such a great variety of home snd gift items! Upscale artsy/crafted items, antiques, clothes, seasonal decor, jewelry, gifts, clothes, Auburn/Alabama. Store inside is much bigger than expected.

I recently moved here from Fairhope Alabama, and I miss all the specialty shops. In the short while I have been in the Birmingham area, the Mercantile has become my favorite of favorite shops. The Christmas shop is a winter wonderland. Anything you need you will find here, and if you need help, their designer is the greatest!

Beautiful store! Has home decor, furniture & great choices for gifts. My favorite Tyler candles & wash is always available there.

Beautiful, seemingly quality pieces but AWFUL customer service. The sales associate made eye contact yet never once approached to greet me or offer any assistance. As I got closer to the back of the store where she was standing, she walked off right before my eyes, headed to the back room never to be seen again. What a way to devalue a human being.

Did not speak to me at all the entire time I was in the place. No other customers around. Several staff members there and even walked past me multiple times.

Visited mid November. Elegant Christmas everywhere! Great place for decor & gifts.

Fabulous store with such creative and artistic items. I’ve been in several times and Custer service is A+++. They went out of their way to show me new products that were perfect gifts for friends and family. Their new furniture section is top notch!!

We came because we enjoy Simply Infused. Why did I leave a one star? It wasn't Simply Infused's fault, at all. She is always awesome and kind. My new wife and I were ignored for a bit at the check out, and got quite a few glares. It was almost like our debit cards weren't good enough. I couldn't understand why. They seemed unhappy that my wife didn't want to share her email too, and I almost had to speak up. The area seems upscale, which we have no problem with. However, we were dressed somewhat plain today. Inexpensive. I suspect someone didn't approve. The ladies at the counter where we paid and went on our way seemed to be offended, yet we have never met them. First time here... When my wife went back in, they just kinda stared at me as I waited outside. Beautiful store, and products...overshadowed by a bad attitude at the end. I am not particularly wealthy, but I know that supporting small businesses keeps this country great.... So I do... In a world where Amazon is still cheaper... My message as a 15 year employee of the third largest BPO company on the planet... Is don't reduce your customer experience below that of an ornery cashier at a dollar menu fast food restaurant.... I ask, what if Jesus Christ walked in, as he was a plain, unremarkably dressed guy, the Bible tells us... and not of particularly high means as a carpenter.... Yet somehow, if you checked the Lord's checking account balance, some eyes would be as big as basketballs... Someone thought Santa Claus wasn't watching.

The actual store, business concept, and selection of unique items are great, but its obvious that staff is not accustomed to customers of color simply browsing in a store like the "other" customers in the store. We my sister and I were surveillanced/FOLLOWED the entire time... yeah we noticed. Ill spend my green money elsewhere.

Awesome selection of furniture and so much more. Incredibly kind staff too. Highly recommend you check it out.