The UPS Store

Wow. The owner here sure needs a hug! I have given SO much of my business to this store. I came in to ship a package - usually the guy behind the counter will throw in some “stuffing” he has extra from packages. Today, the owner wanted to charge me an extra $5.00 for it. What? For a few pieces of puffed up plastic? Ok - $1.00-2.00 MAX might be reasonable. But $5.00??? So I said, kindly, the guy here usually puts in a couple pieces no charge. (Why? He probably feels like an idiot charging people $5.00 for “packaging”). It’s not like you’re wrapping a gift for me in gold! He proceeds to tell me well I’m the owner and I provide him with his paycheck. And that he will have a “talk” with him. He was getting quite angry so I can’t imagine what it’s like to be an employee there. That’s the difference between me and him. As an owner of a business myself - I’m always happy to take care of a customer. Clearly, he is not. Poor service. Rude. Pretentious. Whitefish. Don’t go here. I’ll just wait for the owner to post some sort of rebuttal to justify his decision to treat a customer with disrespect. Wait for it.....
1 8 years ago (09-11-2017)

I have been a happy follower of this store since they were in the mall. They are up beat fun people with a great sense of humor I do scanning, printing, shredding, not to mention business cards and brourchures... I get great quality for a great price. Happy to send my friends and colleagues to the ups store in whitefish never have been disappointed ...
5 8 years ago (10-11-2017)

These guys are all stars. They are personal and very professional . We print a lot of pages with them and they are the best deal in town. They stand behind their work and are always amazingly fast.
5 8 years ago (16-01-2018)

Owner is extremely rude. I walked in with my dad, intending to print out a label, and noticed the computer was left on an open browser. I asked the owner, who was printing something, if he was finished. He proceeded to raise his hand and nod. I took that as a “go ahead.” But it turns out he meant the opposite. There was a simple misunderstanding, and I apologized for my error. But he went on to call me an idiot and told me to “go burn another one.” I would highly encourage anybody to take their business elsewhere and not financially support such a hostile person. There is an alternative parcel service less than half a mile away. I have always been treated well there.
1 8 years ago (21-12-2017)

The owner is clearly an angry person lacking emotional intelligence and people skills. Interesting that he chose to get into the customer service industry. Even more interesting that he passed the vetting process to represent the UPS name.
1 8 years ago (21-12-2017)