The UPS Store

**** update: My package was found!! Chuck was very helpful in assisting me. The package was indeed picked up by USPS and but was just never scanned. Very thankful my package was found.****
5 9 years ago (19-01-2018)

Took two envelopes to the UPS store for USPS 1st class letter postage. Was surprised by the quoted rates as they were considerably higher than expected for the size/weight of the letters. I figured it is just the price of postage increasing. I wanted them to apply the postage to the letters so i could drop them at the post office myself. They told me they don't apply postage/postmark letters in the store.(After everything I'm left questioning if this info is accurate.)They also told me USPS will pick everything up later in the day. I bought a book of stamps and figured i could apply the postage myself and drop them in the mailbox at the post office. I asked the lady helping me if the rates they charged were the actual 1st class letter postage rates i needed on the envelopes and she said, "yes". I had them refund the cost and went to drop the envelopes at the post office. There was no line at the post office so i double checked the rates UPS charged. The UPS store charged DOUBLE the actual postage rates! Two letters, same 1st class letter USPS service: UPS store rates: $1.50 and $1.82, Post office rates: $0.70 and $0.91. Then I realized they also charged an extra dollar for the book of stamps. NO notification of additional services fees. You need to make a buck. I get it, but tell your customers that is what you are doing.
1 9 years ago (18-04-2017)

I get lots of printing work done here and the customer service is always excellent. They are courteous, fast, and knowledgable.
5 9 years ago (20-11-2017)

I had the BEST experience at the Sun Prairie UPS store! Stephanie handled my wedding invitation order as if it were her own. She helped me to get exactly what I wanted while also making sure I was getting the best deal. Everything turned out better than I could have ever imagined and the price was very reasonable. I will definitely use this store for all of my future printing needs!!!
5 10 years ago (28-02-2017)

Quick service and staff that seems to care. It was super convenient but parking isn't always the best.
4 9 years ago (14-10-2017)