The UPS Store

I find the employees at this store to be super helpful. The store handles Amazon packages too. Today I accidentally dropped off a USPS package at this UPS store. They said that a USPS person would pick it up and also suggested that I take a photo of the label, for tracking purposes.

I used this location to send some fragile items and asked to buy a box to store the items and attach a prepaid label. Because the location was packed with people, an employee offered to pack the box for me. I was charged $20 for the box alone not including the prepaid label and the items were damaged in shipping.

This location has poor customer service. I paid additional money for a package to be delivered within two days. When the package did not arrive on the expected delivery date, I went back to the store to investigate. Long story short, after two visits inside the store and two emails with no response, my package that was mailed on 7/15 has not arrived as of yesterday, 7/22. The store manager, AJ, was very inconsiderate and blamed slow service on “COVID”- very poor response when I have sent several packages in the past few months from a different UPS Store location.

Ive gone to this location probably 3 times and have always had a positive experience. Ive processed an Amazon return just a label and the item with no box, processed an Apple return again only a label and the phone, and shipped a box. Sometimes the lines are long but thats honestly every shipping store. Staff are always nice and helpful.

I happened to pay a visit to this store again after about 8 months. I'm not always in the area to visit here more frequently. I have made a couple of Amazon returns, as well as, just regular easy copying and printing. I actually do a slot of self serve printing at various locations throughout the city be side I haven't owned a printer in 10+ years. Serve serve on demand printing has turned out to be a lo more efficient and affordable than buy expensive ink every six months. This place has always been open early and here when I needed them

Quick and fast shipping process and I'n always asked to confirm my details before printing out the order.

Excellent customer service a must go to place to rake care of all your small business need. They are the bomb.

Convenient, quick, and the staff is nice enough. They now have these super easy automated Amazon return kiosks which I like. Also, they take USPS packages!

I scheduled 2 Fieldprint appointments here for today, a Sunday. I scheduled here because it was one of the only Fieldprint places available on a Sunday. Unforturnately, when I arrived I was told that "the person authorized to do that called out today." The only option provided was to reschedule with Fieldprint. After scheduling and driving 15 miles for these appointments I am very disappointed. A call or email would have saved me a lot of time and inconvenience.

Want to compliment Adam at store 5801, , Monroe St., NW Washington, DC! He is persevering, competent, and helpful! Appreciated his good work ethic!