The UPS Store

I love this UPS location. Have had my biz box here for about 8 years or so. I've moved to Nevada and have my mail forwarded to my Nevada address as needed. Arlene and the rest of the staff are always so helpful and friendly!

I dropped off two items for Amazon return and received a receipt with tracking number for both items. One item has been sent and refunded however the other item was never sent from UPS and I never received my refund from Amazon. It’s been a week and the UPS tracking status shows “label created”. I will be calling Amazon to report my issues.. since I can not get a hold of a human being via the phone number listed here. I’ve spent more than a half hour trying to get a hold of this location during regular business hours and I’ve gone round and round with an automated system Completely unacceptable.

I love this UPS Store. Everyone is very professional and whenever there is a misunderstanding the owners are right there to make sure everything goes smoothly. This store is my go to for things to get done

I have never heard of charging someone to pickup their own package. Any other establishment does not charge. This is the most money hungry thing I have ever heard.

I called this location to confirm my package is there, so I can go pick it up. Sharon has no knowledge where my package is even though she signed for it. So early in the day and she already sounds extremely disturbed at the world, she has no customer service at all. This place is extremely unprofessional and my package better be located. I wish I can provide negative stars because this place deserves it.

I went in for a live scan transaction and Arlene was very helpful, professional, and polite. Very good customer service Arlene! I would be coming back for sure if I need any of their services

Worst shipping experience ever. This UPS Store at Foothill and Euclid shipped an important package with confidential financial/personal information to the wrong address. Sharon spoke to me as the store lead customer service representative. Sharon was unapologetic and rude. There are several other UPS stores/shipping stores nearby that are better. I did my best to be patient with the service, however this type of mistake and unprofessionalism has eroded my trust in this franchise.

Completely unprofessional and remorseless! Mistakes happen but UPS flagrant disregard for a problematic and potentially expensive situation they created is a choice!!! I presented ESCROW documents for UPS notary with specific instructions provided by Title Company in writing for completion. Notary error led to the omission of a full page to be completed by notary. Upon being informed of omission by Title Company, contacted UPS the next day, Friday morning, to request the form be completed and emailed from there, then discovering notary was not in until 1PM. Then informed Manager over phone that issue was 'time sensitive' since purchase of property was closing in Texas! 1:30P without contact from UPS, called and Manager told me: "We're busy right now and will do this when they have a chance" Thus, anyone coming in to the store for any reason was given priority over my URGENT matter--they created! I finally received my document at 2:10P. 1 hour and 10 minutes to complete a 5 minute job where distribution of funds were put on hold because of UPS error and worse their unwillingness to prioritize correcting their mistake! At the moment, I still do not know the status of my property--other than a handful of irate real estate professionals in Texas... This after I contacted UPS more than 3 hrs previous by phone and email to have this resolved ASAP! Keep in mind, all of this happened after making an appt. with another UPS location for notary service, having that appt. confirmed, and then being told no notary was there. The respectful notary here did her best and mistakes happen. Management here is exactly what you read.

I shipped 2 boxes from this location and Chris manager helped me, one of the boxes was destroyed and the contents are now missing. He opened a claim for me and said unfortunately UPS rejected my claim because the box used to ship did not meet UPS standards. Mind you I used the same exact box in which it was shipped in. I said Chris you never told me the box didn't meet the criteria and that I relied him to take care of this. So I guess to use this location you have to be a shipping expert because the manager is not thorough enough , or simply doesn't care about his job and the customers.

This UPS store is horrible. Customer service is smug and condescending. I had to pick up a package there. The slip was left on a Friday. I went Monday night and they told me that they hadn't received the packages yet. I said it had been 2 business days. The manager shrugged his shoulders and said I don't know what to say. When I told him he should call and complain to UPS corporate because they use the UPS name, his response was "we aren't connected with UPS". I came back two days later to pick it up and gave the slip. They looked it up and said I needed the tracking number, even though I had my infonotice slip. They said it was because the package was in my wife's name. I showed them the slip that just had our last name. Once again the manager was smug in his response saying there's nothing we can do. When I left he gave a sarcastic have a nice day. UPS is a failing company with this Access Point stuff. And this UPS Store is horrible at their job. If the customers aren't happy, they need to take those concerns to UPS corporate but instead all they will say is "we aren't associated with UPS they are a separate entity. Avoid this place and go down the street to the Mountain one. Or even better avoid it and find a FedEx or USPS store.