The Westin Galleria Houston

We stayed for 3 nights. Everything was wonderful. The room was clean and spacious for us and our 2 kids. It was convenient that the mall was attached so we could walk down for snack. The brown garage was also quite convenient for parking, we had no issues. We will be back!

Nice clean spacious room. Slept very well here. The soap in the shower smells good. I loved the complimentary juice they put up front. I would only complain that there is no microwave but you can always call the front desk and they will happily grab one for you.

The hotel looks amazing, the room looked amazing....BUT, if a good nights sleep is what you are looking for this is not the hotel. My husband and I were kept awake late and woken early in the morning from the sound of the water pipes in the wall. So every time someone took a shower all we hear echoing in our room of the water dripping. Not to mention the bed was hard and lumpy.

The room was fine. The problem I have is with the front desk.. first the lady put a card on file for incidentals. Which is fine and perfect normal but they put 3.5x the amount they said they were on hold. Was frustrated by this but we ensured it was just on hold and everything would go to norm. Front desk blamed this on a "glitch" in the system. Checked my account two days later and the hold was gone but now they have debited the card on file for another night stay. So now I am out 400$ and they are giving me the run around with saying I have to talk to accounting to fix the problem. Accounting does not answer or return phone calls. Not sure what my next step is going to be just yet. They have no problems taking the money but do not want to fix a mistake thats

Just had the worst experience with front office manager Andrew not sure what his deal was. Instead of talking to me like a adult he threatened to cancel my reservation and was very rude and condescending. Not to mention dismissive. I've never felt more humiliated and embarrassed in my life Not sure if it was because of my race or because I was a young girl. But as a platinum elite this will be my last time recommending this hotel. Never had this treatment at hilton.. power trip!

Was here for a business trip and had beyond a terrible experience. Upon arrival I was laying on the bed for two minutes before noticing bed bugs and immediately had to evacuate the room. The management did not take it seriously in my opinion. I ended up staying the night at another hotel but had to be back the next day for a work meeting. Upon coming back the next day I asked the new management about the bed bugs and the situation, and they weren’t even aware of it which tells me they were doing nothing about it. Later on in the day we ordered food for our work meeting and I ordered a chicken Caesar salad I can’t have many other salads since they have nuts and I’m highly allergic. Halfway though my salad my throat was itchy and noticed there was sliced almond in my Caesar salad and I had to immediately run out of the work event to get medical care. I can’t imagine having a worse experience at any hotel. Stay far away!

Enjoyed staying here for a conference over the weekend. The hotel is attached to the Galleria mall with some very good high end restaurants and several coffee options. With the ability to walk to the restaurants and avoid the Houston traffic was blissful!!

It’s a nice hotel. Nothing otherworldly but the suites are awesome. Two bathrooms!!!! Anyway I didn’t give it 5 stars because IDK what Marriot hotels have against outlets. Put extensions if the hotel is old and didn’t have outlets before cellphones. It’s on the mall so if you like shopping it is convenient. The restaurant is not half bad.

We stayed for 3 nights for a convention. I left a pair of my daughter’s shoes Uggs in the room while we were out and they were gone when we returned later that day. Only housekeeping had entered the room in the interim. The hotel’s response was indifferent. It’s not reasonable to have to lock up every belonging in a hotel so I’m not really sure how I could have prevented this, plus they are Uggs so not anything I would have gone to trouble to secure and how would I?. I am mostly bothered that the hotel management isn’t concerned that their housekeeping staff is stealing from the rooms. Another guest’s AirPods were stolen from their room during this same weekend. I’m not impressed, Westin Galleria.

Comfortable beds, clean rooms, bathrooms are very nice and look new. Staff have been helpful and friendly. Having access to the mall through the hotel makes the stay even better!Rooms: 5/5