The Westin Oaks Houston at the Galleria

The room is spacious and very clean, especially the bathroom. It has private entrance to the mall,very convenient for the shoppers. As a hotel guest, you can park your car at the blue parking garage for free. We love the hotel so much we decided to stay here for another day. We will definitely come back to the hotel again .Rooms: 5/5

The hotel room was very spacious with incredible views! And, the hotel felt very secure with safety measures of using hotel key for elevator access that kept people from the mall just wandering the halls of the hotel. Check in and check out was quick. Great location to what we needed during our stay.Rooms: 4/5

My stay at the Westin Oaks in Houston tx, was pass my expectations everyone was so nice and helped with everything I need. The excellent service started from the moment I pulled up to the hotel and was greeted by the friendly valet attendant Mr. Jaime R he was very helpful with getting my bags out of the car and answered any questions I had since this was my first time staying at the hotel. He then showed me to the front desk where I was greeted with many more smiling helpful faces. I was then helped by another young man to get my bags up to my room. This made my stay away from home so much easier! Definitely will be returning for my future stays in Houston Tx.

First of all I would like to say that the hotel itself is beautiful. I slept like a baby. The bartender I can’t recall his name was AMAZING. Also, even though the galleria was extremely busy over the weekend, I felt very safe and secure. However, dealing with Kimberly Tzoc, the assistant “manager” really brought this trip down for me. I’ve never dealt with someone as rude and arrogant as Kimberly. After booking using my siblings employee discount friends & family rate, the rate was different at check in. Apparently I brought the wrong form which couldn’t be changed. Ok, no problem. The issue was Kimberly’s tone. After I questioned her about the price increase, she became extremely rude. Even going as far as telling me that if I didn’t like the price, I could “go somewhere else”. I’m a grown & degreed woman. I don’t need ANYONE telling me where I can and cannot go. The issue was not the price at this point, it was her nasty attitude. I was on the phone with my sibling at the time trying to get an understanding of the situation and even they questioned Kimberly’s attitude. When I asked to speak to a manager, she said that she was the manager. As if she had no superior. Then asked if I wanted her business card because she had “no reason to lie” about being the manager when no one questioned whether she was or wasn’t, I even told her I wasn’t frustrated with her, just the situation. Thinking that would ease the obvious tension. Nope, the arrogance continued. At the end of this dreadful interaction she asked if I had been given keys to the room already, which I had. She stated that she needed them back. I told her they were upstairs in the room with my guest. She proceeds to tell me she’s disabling them anyway. For what reason, I have no clue. I’m not sure if she was just having a bad day but the attitude was extremely unnecessary. I frequently visit Marriott properties but this stay has left a bad taste in my mouth. All other staff that I encountered were extremely kind and went above and beyond to meet any of my request.

Useful if you are visiting the galleria but not so close to either airport or museums. There can be a long wait for the elevators - and if there are multiple events happening at the time you arrive, you can wait more than 15 minutes just to pull your car or taxi into the hotel. Room was clean and had fine amenities, although view was uninteresting.

Nice hotel but we had quite a few device hiccups. Be sure to double check your bill before checking out. The hotel bar is closed on Sunday. The lobby bar was closed on Friday due to no staff. When we checked in our ceiling lights were broken and someone’s dirty laundry was in the closet.

Very nice hotel in a very good location of town. Connected to a mall and not far from downtown at all. I would also have to say that the hotel staff were friendly, helpful, and hotel was very clean.

Was very clean and well-appointed. Staff was very professional and helpful. It is the company's go-to hotel for a reason. They never fail.Rooms: 5/5