U-Haul Moving & Storage at Eubank

We booked our move online over 3 months ago and we were given confirmation of pick-up and cross country shipping. We chose the u-boxes for their convenience and a location on the NE side. We are scheduled to pick them up in 2 days. The location near our house doesn't have them...they have no record of needing them on hand for pick up. After speaking with their coordinating office, we were informed that we have 3 options: pick them up and drop them off in Rio Rancho ourselves (which is an 1.5hr round trip times eight because we have 4 boxes), we can pay them more money on top of the $3000 to maybe have them delivered if they can find someone,or they can just cancel our reservation 6 days before moving and we can find a way to drive our stuff across country.....so we can pay them to rent one of their vans. No thanks. This is 5 stars in terms of punishing a customer for an inability to perform your only job. Additionally, it was luck we even found our about this, because we have yet to receive a return call from the manager and there was no customer reminder/confirmation call made .
1 9 years ago (07-06-2018)

Fast easy, great staff. Best uhaul experience I've had. We liked the moving van, fit a couch queen mattress, boxspring and small table. Cost $47 to go to west side and come back once, plus the $7.00 to fill the tank. Best rates also. Will be using them again in the future. Update: called to get an estimate a few months after original rental and it was a headache! Other reviewers are right, seems very hit or miss on ease of use. Service depends on the employee.
4 10 years ago (03-08-2017)

I had them install hitch and wiring on vehicle. vehicle kept popping breakers afterward. they refused to give money back.
1 10 years ago (05-10-2017)

Very professional Uhaul location. Great staff.
5 9 years ago (07-11-2017)

I called in asking about renting a truck and the woman who answered on 11/19/2016 at 7 :39am sounded very annoyed and was just rude from the start. This location is right next to my house but I will not be going to it. I went in a few days later and not knowing a thing about renting a vehicle they said it would be 20 bucks. Come to find out when i was done it was around 60 cents a mile aswell. No one ever talked about this. They said they would refund me and never did. I call corporate and get the run around
1 10 years ago (17-04-2017)