U-Haul Neighborhood Dealer

The car I was towing with a U-Haul from Texas to Idaho got broken into overnight in Abq. I needed some quick help to get the car off the trailer so I could have the window fixed and get back on the road. First I called another place, the U-Haul Moving & Storage at Eubank, and they told me they wouldn't help for some complicated reason (which really means they just didn't feel like dealing with it). I called Leonard Tire and they said sure. Took them 2-3 minutes to get the car off the trailer for me, and they let me leave the whole rig there while I got my window fixed. They also looked into my insurance and let me know that I actually had coverage for the damage to the window. They were very helpful during a hectic time.
5 11 years ago (11-01-2016)

DO NOT DO BUSINESS WITH THIS UHAUL!!! I had a trailer hitch installed a couple years ago and due to my own ignorance and lack of experience and attentiveness they installed a used light controller. I noticed a week or so later that it looked a little worn but I did not return to verify that I received new parts. The controller failed in less than 2 years and I had to have it replaced at a cost of $80. When I calmly mentioned that I believed I had a used controller installed the store manager reacted much more aggressively than I would have expected defending the store stating that they never install used parts. I found this peculiar since this person had no idea who I was and probably was not even involved with the store two years ago. That made me immediately believe the just the opposite was true. I suspect either a worker ripped me off and possibly management had a hand in the deal. If they find a novice like myself they can easily put some extra dollars in the coffer by installing used parts if the novice does not speak up. Needless to say I felt stupid but I believe that this merchant is a not reputable and is one that you want to avoid doing business with. I had to give this review ONE star because you cannot give ZERO.
1 13 years ago (24-02-2014)