U-Haul Moving & Storage of San Juan Capistrano

They are new facility and still have some bugs in the computer system. However, the people and equipment are first class. The employees are trying very hard to be valuable to the customer. It is a welcome addition to the economy and efficiency of business and do-it-yourself folks in the area. Thanks to U-haul.
5 7 years ago (15-01-2018)

I went to the U-Haul dealer in San Juan Capistrano, CA looking for a 20-foot truck and I made a reservation on June 14, 2017. My salesperson, Trinidad, assured me that if I found a better deal elsewhere that U-Haul would meet or beat that price. Well, Budget offered me a 24-foot truck for $393 less than U-Haul offered me for a 20-foot truck and they were also willing to let me keep it for an extra day for a cross-country move that I have planned for June 20, 2017 (Budget offered me a 10-day reservation v. a 9-day reservation from U-Haul). Trinidad clearly instructed me that if I found a better deal to bring in a copy of the reservation and that U-Haul would meet or beat it. I printed my Budget and U-Haul confirmations, as Trinidad told me to do, and made a special return trip to U-Haul to provide Trinidad with the proof the Budget rental costs were indeed nearly $400 less for a bigger truck. Trinidad, when presented with the Budget confirmation, quickly changed his story and I was told that he lacked the authority to provide me with the meet or beat deal as he had promised just an hour before. He, however, promised that the manager Elvia would get back to me the next morning with a price to beat Budget. Well no call came from Elvia and at 2 PM I returned, once again, to U-Haul to see if Elvia would do as Trinidad had promised me. Elvia was busy so the assistant manager, a male who did not give me his name, shared with me that I had already received a $1200 discount (this was news to me as no one told be that I had been given a discount for any reason) and, he also stated, that no further discount would be offered to me. I pointed out to him that his salesperson Trinidad promised me that if I did as he had asked, present a competitor's verifiable price quote, I would receive a matching price or better from U-Haul. The assistant manager told me there was nothing he could do for me. U-Haul totally wasted my time and made me visit the U-Haul facility two additional times for no reason whatsoever. I naturally cancelled my reservation and will be certain to share the story of my treatment with friends and family. U-Haul personnel provide conflicting messages and have so sense of integrity or honor. Shame on U-Haul for permitting such unforgivable behavior on the part of their employees.
1 8 years ago (16-06-2017)

Their pictures show propane refill, but must be from somewhere, I came there to refill mine but no go.
3 7 years ago (15-04-2018)

I just came by to buy a box, and the salesperson was nice to ask questions about size, packaging, etc., and was able to provide good advice and recommendations.
5 8 years ago (28-09-2017)

Good service, friendly, efficient employees.
5 7 years ago (23-05-2018)