U-Haul of West Town

This was the absolute worst owner-operator experience I have ever had. I needed to have a hitch installed. The Farragut location did not have one in stock, so I had to call this location. I was told 30 minute installation at Farragut, but 2 hours at West Town location, and it was $10 more. I called on the day of the install to see if the 2 hour install duration was wrong (I was hoping), and was told it could be up to 3 hours?/1?! How from 30 minutes at one location to 3 hours at another??? I walked in and could see 3 employees. No one greeted us. One was on the speaker phone and another "employee" (turned out to be the owner) standing with him just stood there. Never acknowledged that we had entered the building, even as we got close. A third employee was on the computer. I had to loudly say "hello" to get anyone to acknowledge we were at the counter waiting to be served. After we had to change desk locations with an employee standing right before us, who I noticed had OWNER on his name tag, I said, forget it. I am a small business owner and could not imagine treating my customers in that manner. The owner wadded up my paperwork in his hand and waived and said "bye." His employees then began telling me "bye" with all the attitude any of them could muster. It would have cost me $375 to have a hitch installed on my car, and "hello" was just too much for them to muster.
1 8 years ago (07-06-2018)

Got a trailer hitch put on yesterday. Everyone was nice except the butthole who installed it.
2 8 years ago (24-03-2018)

The employee David helped me so much. He was very understanding and really nice. I had a great experience there all of the employees seem like hard workers and have great service!!
5 9 years ago (23-11-2017)

Forever grateful for this place! My husband and son were at mooyahs for lunch when car battery died. They walked to this location and the employee drove them back to car and gave them a boost! Thank you for taking care of my family!!!
5 9 years ago (09-12-2017)

I have rented trucks from them on more than one occasion. But more frequently, I get my propane tank refilled here. Much better pricing than swapping tanks at the gas station. They're always very friendly.
5 9 years ago (13-11-2017)