U.S. Bank

You can have over a million in accounts banking with them and they still won’t let you use their restroom. Considering switching to Huntington where they treat you like a worthy human.

Today I requested Money Order & Cashier Check pricing and the teller asked if I had an account and "yes" was the answer. In the past this service was free of charge, today a $5 Money Order is a $5 service charge, or a $5 Cashier's Check is a $10 service charge. I proceeded to drive the .3 miles to Chase Bank where they gladly produced a $5 Cashier's Check free of service charges. As I look back a few months ago and now recall, I was going to be charged $10 to notarize a document, which also used to be free of charge. I refused to pay and asked them to destroy the notarized document. The person then offered to not charge for the notarization but for such a change, I would have expected some sort of notification. I will be closing my 3 US Bank accounts 1 business account included.

The ease of the app is what keeps me at US Bank. Location hours are never right and customer service is lacking.

Been with this bank for 10 years plus. However, the last straw was when a charge came in that wasn't mine. Try to explain the situation. At this branch no one was listening. I've never been so frustrated in my life. Went to the other branch on S. Hamilton road, explain the situation within minutes the Branch Assistant Manager cleared up the situation. I try my best not to go to this location if I can.

Love this branch. The teller's here are very friendly and eager to assist. I drive a extra 3 miles to this branch due to the kind, fast, and courteous service I receive. Over the years I have gotten to know the entire banking staff. Great group of people.

Went into here because my magnet stripe is broke on my card and I need my money I have kids and bills , the teller the white man refused to withdrawal my money and was very rude and unhelpful . Wasted my time and made it very inconvenient for me to handle the rest of my business . After calling customer service on my card they informed me the only way I can access my funds is to go into the bank as I knew previously . Hire more tellers that want to work .

The drive-through is very slow and only one lane open. The cars are out on the street. I felt like someone was going to rear end me. I don’t think the situation is safe.

Went into my local branch and after waiting for service, I stated that I needed to open a business checking account. The banker felt it was necessary to look over my documents before informing me that I would have to come back on Monday when they have a "business banker" in the branch. Are you kidding me?

After spending several hours over course of 3 days & nights on phone with customer service I was frustrated. Went into Bexley branch and sat down with Rene; she was wonderful and researched/solved my problem. I'm so grateful!

Older lady seemed like she was forced to be there . Need to be more positive when helping customers .