UFC Gym Hawaii

Very dishonest company. Do not signup for this gym. They mess up your private information and have zero financial and membership organization. I did a trial at the beginning of 2020 before they closed due to the pandemic. I canceled it and spoke with them several times over the phone because they refused to process my cancelation. Last year they called me, reporting I owed money for a membership that did not exist. Today, I received a call from a collection company saying I owe $400 again for a membership canceled in 2020.

I like how they have childcare and a smoothie bar, but a lot of their treadmills no work. Switched to 24 and still getting billed after canceling membership. Here is corporates number to get your money back, don’t let them get away with it 877-2-UFCGYM

I used to speak highly of this gym until they continued to charge me after my cancellation. A LOT of people experience the same thing, but I didn’t think it would happen to me. After you cancel with them, CANCEL YOUR CREDIT CARD. Very dishonest staff. Members: file a complaint with The Better Business Bureau. It takes 5 minutes and makes a difference.

Dishonest staff that do not follow through with promises regarding contract term. After signing up to a three year deal that was guaranteed to have no additional expenses, I continued to get yearly fees on top of the lump sum I had already paid. Two years after I started, they informed me my membership was almost up. I asked Juan, the staff member who signed up myself and my classmates, to help resolve the issue. He kept saying he would look into it and fix it for weeks and months, until he just started ignoring my calls. Would not recommend UFC gym or Juan to anyone considering a gym membership here.

This gym has very untrustworthy processes when it comes to billing. They say that your membership is cancelled, but then keep charging you for months. Don't come here, it's not worth the constant back and forth emailing with rude management, and constant CC fraud reports to the bank that come as a result.

Amazing gym with great staff and very friendly members. On top of that, the gym is so freaking huge! I’ve never been to a UFC Gym this big. Walking from one end of the gym to the other already feels like a good warmup. They also have a good little food/snack area called the “Armbar.” That area even has live music every other Friday. For anyone that wants to work out, take dance classes, do mma, boxing, Jiu jitsu, etc. This is THE spot for your exercise and learning needs. I have nothing but good things to say about this gym.

For the most part I like this gym. It has new equipment and is fairly clean. However the blonde girl Emma who works at the check-in desk is consistently rude to the members. Her attitude can be described as nothing less than toxic. I am surprised she is still working here, as she probably looses the company a lot of money in memberships. Hope they deal with this soon

This gym is dishonest and do not recommend for military service members. Living on the island for three years, I signed up for a two year deal, which they offered is cheaper because you are paying up front. After the two year deal they informed me they would need to recharge an activation to go month to month $149. After doing the month to month for almost a year I notified them I was moving In the next two months and what do I need to do to cancel the membership. They informed the membership cannot be cancelled until you are within three weeks of your desired end state. Once I got within the three week window, I told them I wanted to cancel, which they informed me I would be charged for the additional month following because you have to cancel more then three weeks out. I s loaned to them the whole military movement of PCS which negates having to pay for something when I am no longer on this island. I have tried to gain a refund but they are refusing to do so. This is ridiculous.

I’m pretty happy with this gym overall, been coming for a year, but parking is abysmal 4-7p on weekdays. 4-8 car line always which can be a 30 minute wait to PARK. If your schedule is flexible enough to avoid this it’s a solid gym but if this matters to you go somewhere else. Lifting equipment is very solid and I like the sauna a lot, clean and good vibes

The employees at this gym are dishonest and actively committing fraud by continuing to charge your account after going in and cancelling your membership. The workers aren’t able to provide basic customer support. Danny and Juan are particularly terrible as they will convince you to workout there and if you try to cancel your membership they will not submit it. Only become a member if you want your money stolen from you