Ulta Beauty

Nice place to go for your cosmetics for shopping. My wife seemed to like this please because of the variety of products another in this store. Also, it's in a great location with plenty of stores shopping and food.
4 8 years ago (29-04-2018)

Yesterday was the first time I went to this location. I was greeted when I walked in the door and while browsing at products I was approached asking me if there was anything that I need. I always buy the same brand but wanted to try a new product by them. She was knowledgeable and helped in that decision making process. Everyone in this store spoke to me and made this my favorite location.
4 8 years ago (14-03-2018)

I was the only customer in the store at one point during my visit, during the 20 minutes I was there only 2 other customers entered and shopped. I was not only not assisted with the products I was clearly exploring but I was not even greeted or acknowledged as being in the store. At three different times, associates were at the same displays as I was browsing and I never heard a single word from any of them. Eventually I put my stuff down and left. I would much rather give my money to a location that can be bothered with my presence.
1 8 years ago (28-02-2018)

The store was nice but no one asked if we need any help
3 8 years ago (20-05-2018)

So bummed! I had never gone to this Ulta before, and was super disappointed by the customer service. I walked in and in the forty-five minutes I was there I wasn't helped at all. At one point, my boyfriend was sitting and googling reviews for me on different products, because the staff who I did ask for help kept repeating that they didn't use X brand or X product...when I pressed for suggestions, I felt like I was bothering them and wasting both of our time. I asked one person about suggestions for Korean beauty products, and rather than referring me to someone with that knowledge, she offered me no info. The general manager--Abby? Amy?--was so rude! I was super overwhelmed by all the eyebrow stuff, and when I mentioned I used Anastasia she brought me there and left. However, having been there for thirty minutes without help, I got her attention back and kept asking my questions. When I asked about why the brow duo had two colours, she asked if I dye my hair--when I said no, she said "then you wouldn't understand"--err, ok can you explain then?! Then when I asked for help matching colours, it felt like I was seriously infringing on her. I guess back to Sephora for me--the higher prices are worth the customer service. However it gets 2 stars, because Ulta as a company is great for providing so many different various makeup and skin-care companies at a range of prices.
2 9 years ago (04-02-2018)