Under the Chandelier Venue & Rentals

I was quite unhappy with the service I received from Spanish Moss. I had discussed with the owner when we signed our contract about being provided servers for $15/hr. The week of the wedding we were informed they would not be able to provide us with servers. In an effort to help us, she said she would try to find others but the cost would be $100 per server. In the end, we did not have any servers. Also, at the last minute (months after signing the contract) we were told we would have to pay a delivery fee of $250 because they "didn't realize how far away the location was". We put the address down the day that we signed. She decided she would split the cost with us, so we ended up having to pay an extra $125. The men who set everything up were very nice and polite, but were over an hour late getting there. We were missing the bottoms to the cocktail tables so the owner brought them shortly before the wedding. (I understand mistakes happen, that wasn't the issue.) When the owner arrived she was not very polite. The set up was beautiful, but the customer service was not good. We spent quite a lot of money for this and felt like we weren't treated very well. As the bride, it was frustrating to see my mother upset and stressed out because of these issues.
2 9 years ago (08-06-2016)

It is a great place to rent equipment although they no longer have bounce houses
4 9 years ago (25-01-2017)

Spanish Moss Rentals is a genuine, old fashioned gyp joint. The scam works like this: they rent you faulty equipment then, when you return it, they charge you for breaking it. Or, after you’ve left it, your credit card is charged for repairs. What is especially audacious about their racket is they bill the customer when the customer fixes, or is able to make the junky, rental equipment useful, or work as intended. There is no reason to enter this establishment other than to tone your flim-flam finesse.
1 11 years ago (12-12-2014)