University of Utah Healthcare - Madsen Clinic

First time and last time here. Going to echo other reviewers, the most ableist doctor I have ever seen. I felt backed into a corner having to justify my health conditions. I contacted my previous health providers to make sure my records were sent before the appointment, it was clear the doctor didn’t spend any time reviewing them. Eventually I started crying during her line of questioning and that’s when she finally backed off. Despicable behavior. Get some education about invisible disabilities and stop shaming/blaming your patient. I wish I could have said all this during the actual appointment but I was completely unprepared and triggered by her behavior. Don’t doctors take an oath to do no harm?

Been coming to Madsen since 1993, my son and I went here exclusively.. This clinic set the standards of Professional, kind, caring, and mostly help people who are self pay, always, always top notch respectful.. WHAT has happened??? Called yesterday and got the pleasure of speaking to a student whom must be cramming on short, nasty nice why did you and bother me attitude.. so, um, she would have a team member call me back about my Med refill.. still waiting?? This is not U of U Madsen health that I know... Sad, they had it down. . Not anymore,

I was a student at the university of utah so I went to this clinic for around four years. Don’t know why I kept going because of how many issues they caused me. They just don’t know what they’re doing here. I never walked out with piece of mind, just a hefty payment and no answers. One time I asked if I could get a PT/INR test that my pre-Med roommate undergrad mind you suggested for genetic blood concerns and when I asked the doctor for it he turned to his resident and asked if a test like that even existed. They are extremely unclear in their intentions and do not care about you long term. A total of three times they charged me for unnecessary and extremely expensive labs that I ended up needing to pay for out of pocket because of issues with my insurance that I consistently warned them about pre-visit and during. Afterwards, they informed me that they just didn’t know what the issues were regarding my health concerns and gave no suggestions, just huge fees. A lot of details are left out of this but I’m tired of spending energy on this place. I never leave google reviews but this place requires a warning. Going to pay my last lab payment and never come back. Do not come here. Also, Doctors are residents there to my knowledge so they are in and out, I never went to the same one because they leave in a few months. I understand this is how clinics may work but it makes for disorganized and apathetic health care.

I really like my doctor so I followed her here and as usual with the U, I was not disappointed. The clinic is clean and orderly, and the employees are helpful and compassionate

This is the resident training clinic for the University of Utah. My experience here has been positive. The traffic patterns make it a little tricky to enter. It is NOT in the main University of Utah Medical Center. Check your map before you go.

The most ableist healthcare providers I've had the 'pleasure' of dealing with. If I could assign negative 5 stars I would. Do not seek care from this practice of you are neurodivergent. They are not your advocates. For the few years I dealt with the practice, I was the recipient of dehumanizing treatment and constant gaslighting for being autistic and having medically unexplained neurologic problems. I don't think telling the clinic that I may have gender dysphoria made the providers that enthusiastic either. The first provider I saw once made many nasty, bolded, and irrelevant comments about my appearance and smell in the notes as if I was a bum being interrogated by the police, and claimed that I was delusional and paranoid. I was /very/ sick with a biotoxin illness and tested positive for lyme on top of that, but that information was treated as delusional rambling. Didn't matter that I had the diagnostic paperwork. This write-up came on a day when I was distraught whilst discussing a domestic abuse situation that was exacerbating the biotoxin illness, so the provider was basically enabling more abuse. I was treated like a dangerous person for most other visits, with the provider staying on the other end of the room and eyeing me like I had a knife in my hand. I often received passive aggressive comments about my autism, and how it was my responsibility to start living my life as 'normal people' did. The second provider was not as brazenly prejudiced, but went out of their way to declare all of my health problems hypochondriasis and 'anxiety' despite evidence presented on the contrary including pretending my autism diagnosis didn't exist. Initially I could get my needed meds/referrals, but once I started mentioning having more than one neurologic issue, that advocacy was gone. Every visit was centered on gaslighting my health situation from then on out. She also gaslit me for not wanting to physically come into the office when covid patients were treated, claiming I had no pre-existing conditions and that I was 'paranoid' about catching it. Apparently they didn't see anything wrong with putting my health at risk like that. This whole situation constituted discrimination, something autistic patients are all too familiar with when trying to access healthcare. I have a much better GP who is compassionate, thorough, and can attend to my needs now. But dealing with this bigoted practice unfortunately cost me a lot of valuable time in getting my healthcare needs met.

First and only time I’ve gone here, there’s a lack of communication among staff members and medical assistants/nurses did not seem like they knew what they were doing and did not listen, I was never given my after visit summary, results, or a sign on code for my chart. I Would not recommend this practice

This is a really a great place and they offer a great service. But this time we just enjoyed a place to park one vehicle while we took one car on errands around the UofU campus.

Fran Johnson has been my Primary Care Provider for over 4 years and I can’t begin to tell you how much she has changed the way I feel about my health and taking care of myself. I love the MyChart app, it makes communicating with my team and scheduling really easy. They’re definitely hard to get into, especially with the pandemic, but if you message them with some serious they find a way or encourage you to go to urgent care. I think a lot of the issues O’ve read on here have to do with patients who think they can just go to the clinic and see anyone. You really need to set up care with one provider and have them get to know you and you get to know them, that’s how health care works.

I called for about three weeks trying to get my daily anxiety medication refilled. I had the pharmacy call them and still nothing refilled. I'm going through withdrawals like crazy. When I call I get transferred about ten times and no one seems to want to help. Finally got my prescription refilled today and the pharmacist let me know how bad that is for my brain to go cold turkey on medications that Madsen health provided for me. I will be seeing a new doctor and a new clinic.