Van Galder

Needed to take the bus to O’Hare today. Had been told by corporate that I could buy the tickets on the bus. Got on the bus, bus driver, Tony told me if there was an attendant in the station that I had to buy them in the station. Because I had been sick all day, my 2 kids, ages 14 and 16 grabbed my wallet and went into the station to purchase the tickets . The bus driver said I should go with them. I said they would be okay. He said their tickets are $10, I said I know, they know that. My kids bought the tickets, came back and told me that the attendant charged them $90 for our tickets when they should have been $45. I went inside. The attendant just started a credit. No offer of apology. The bus driver followed me in and said “I told you so”. I asked the attendant why he charged my kids adult price for child tickets. He very rudely said because they asked for 3 tickets, they did not ask for 1 adult and 2 child. He knew my kids were kids. He did not ask them how old they were. Even the bus driver knew that guy was going charge them for 3 adult tickets.But he didn’t tell me that. He just told me to go with them. Clearly this guy in the bus station does this all the time. If you don’t ask, they are not going to give you child rates. But it was not only that that bothered me, the guy was so rude, and then the bus driver jumped in too as if either of them had a leg to stand on. I said to the ticket taker, shame on you for not asking my girls how old they are. They are clearly young. Shame on you for taking advantage of people and overcharging them when you have prices for kids. The bus driver teamed up against me and said he told me to come inside. He never told me the guy would take advantage of my kids if I didn’t go inside. There was a huge scene in the bus depot and the bus was 15 minutes later departing as a result. depot.
1 9 years ago (18-12-2017)

Wow, today of all days WEDNESDAY. Planned way ahead for the bus trip to Ohare. NOW the bus is late. Come on Van Galder get more busses going. This bus is over booked and late. I have used this service many years....take head of this meassage and get your act together. God bless our travels.
2 9 years ago (26-07-2017)

Always ride this bus from chicago airport to madison wisconsin.Everytime i go out of state or my family and i go out of the country.Cheap price and the drivers are so nice and cool.
5 9 years ago (15-08-2017)

Awesome service, easy to get to O'HARE and downtown Chicago. Cheap prices, amazing buses, and the drivers and staff are pretty cool too!
5 9 years ago (15-06-2017)

Very polite service attendant inside. Clean and neat.
5 9 years ago (02-07-2017)