VASA Fitness Murray

Sales manager told me I could cancel personal training anytime (for a fee) and that my first payment would be in 3 weeks but I was charged in one week. Member services fixed my issue no hassle. All other staff are incredibly helpful and friendly. The facility is top notch!
3 8 years ago (01-05-2018)

Called earlier to ask about my lost wallet, I get put on a long hold, call gets disconnected. Then called again later and get told they can’t give info over the phone so I have to go there. I go there after work only to be told they can’t verify anything and that I have to go tomorrow before five. I don’t think I should have to try more than three times to verify if my wallet was lost here. I should be able to call describe my wallet and give my info that’s on wallet for verification to only get a simple yes your wallet is here, nope, we haven’t gotten a wallet found turned in. So they get two starts for customer Service
2 8 years ago (31-05-2018)

They play terrible Hispanic trap music at all hours of the day. They let Muslim women sit around as their children use the gym as a play place. Their billing department is inept and won't process payments with bonafide bank accounts. The basketball gym will fill with 60+ Africans at times, causing a terrible ruckus and starting fights, and gym staff does nothing about it. This corporation sucks. Their equipment is well-maintained and their personal trainers are good. Otherwise, stay away. It's like the third world here.
2 8 years ago (28-04-2018)

Plenty of working equipment. Even on a busy Saturday morning I was not left waiting for a machine. I don't use the showers or steam room because they don't seem to get cleaned nearly as often as they should. I've had interactions with a few different staff members, all of whom were polite and professional. New seating in the sauna is a plus! Kid care has been renovated. Susan is nice. Major frustration: I called to see if I could bring my niece to kid care even though she's not on my account and the front desk assured me it'd be fine to just pay a drop-off rate. Upon signing in though, Susan informed me that this was against policy for safety reasons and I would not be able to drop her off. The policy itself I totally understand. My issue was with the misunderstanding or lack of training on this matter at the front desk. I rearranged my whole morning to come at that time and spoke to them in advance to avoid any problems. Not being able to workout was a big disappointment. This location is not my favorite one but it is the closest. Overall if you're there to work the facilities are good.
3 8 years ago (13-03-2018)

I've never stepped into a gym before and all the staff were GREAT! Ask for Jana, one of the trainers, she made my first visit wonderful and inviting! Everyone else were EXCELLENT too!!!
5 8 years ago (02-05-2018)