Verizon

If I could leave zero stars, I would! I went to see about upgrading my phone and Tahnirah was the customer rep whom I spoke with. I was there on a Wednesday and she gave me all the information for upgrading my phone and service. I told her that I would do it all on Friday 2 days later and whether that was ok or not. She said it was perfectly fine. When I return on Friday morning to get it all done, she tells me that the deal is no longer available and then proceeds to get rude with me. She cursed at me under her breath! She almost brought "the Bronx" out of me but I decided to remain calm and ask for the manager, Joseph. Joseph was equally as rude. This is the worst customer service I have ever experienced. Tahnirah and Joseph, it's fine if you hate your jobs/your lives but please do not bring that attitude into the workplace. Verizon, you have lost another customer to T Mobile! UPDATE: I left this review and all I get is a canned response from corporate. Nothing is going to change in the store nor in the company. If you really want a chance to win back my trust, then leave me a contact email or a phone number where I can speak to someone.

Brandon is the best! The nicest helper I have met - was attentive and quick with the purchase process for me. Didn't have any issues in the store, thank you!

We walked into the store 20 minutes before closing to switch 5 lines to Verizon. The reps very easily could've said sorry, we won't have time to do this but that wasn't the case. We were there 45 minutes past closing time till all our phones were up and running. Big shout out to Cami and Melissa for your help and making this process as smooth as possible.

Title: "Efficient Weekday Experience at Verizon Wall Street" Review: Last week, I stopped by the Verizon Store on Wall Street for a quick trade-in of my iPhone 13 mini. The service was straightforward and efficient. Within a few minutes, I received an email confirmation detailing the trade-in value for my iPhone 13 mini and its application towards my iPhone 15 Pro purchase. The store was clean and well-maintained, offering all the standard Verizon services, from device purchases to technical support. Additionally, a security guard was on-site, and the staff member I interacted with was polite. It's worth noting that this location is closed on weekends, both Saturdays and Sundays. Nonetheless, it's a reliable spot for those looking to handle their Verizon needs during the weekdays without fuss.

Joseph was a great help and very patient with us. Spent two hours on complicated phone situation for new lines. And followed up with us over the phone next day. Highly recommend the store and his customer service.

Julio is an absolute gem! I stopped by due to a defective SIM card after spending over two hours on the phone with Verizon tech support who wasn't able to assist me in fixing the problem. Julio was able to diagnose and correct the issue with such grace and ease. He is extremely knowledgeable, personable and professional. This is my first time at a Verizon retail store, and the service I experienced was top notch. It can be so stressful to have phone issues, but Julio assured me that he would take care of it, and he did! I wrote this review as soon as I left the store because customer service like this is hard to come by and deserves the recognition! I'm so glad to have stopped by this location. Thanks for the exceptional service Julio!!

Quick and efficient service with knowledgeable customer service representatives. Cami was so helpful and answered all my questions and resolved issues smoothly, quickly and on the best terms for me. Thank you Cami!!

If I could give zero stars I would. I spent two hours at this store and walked out with a new phone and new line added to my plan. When I checked my account later on AND called Verizon to verify, the so-called promotion they sold me was $1200 instead of $400. Both Will and the manager Jo I think Joseph were less than honest to say the least. Stay away!

I was helped by Brandon and Joseph are so helpful they help with my phone and transferring data and put on my accessories together, and let me know what I need. If if u go ask those guys, they do everything.

Date: Tue, June 6, 2023 I met with Julio F. and he was phenomenal. He is extremely knowledgeable, patient, great listener and literally made a two hour appt feel like ten minutes. I felt comfortable and he answered all my questions as I was upgrading to a new Google Pixel phone. I'd give him 10 out of 5 stars! Kudos to you Julio and Thank you. I love my new phone.