Reviews
Such nice delivery personnel. Jose’ and Alex were very polite and quick. They took away the old bed, set up the new one, showed me how to use it. Very good experience overall.
I have to say that this is one of the most comfortable mattress I have ever had. That being said there is a few major design flaws, we purchased two twin XL V11mattresses with adjustable bases to make one king size bed. The biggest problem is every time you raise the head of the bed the pillow top for the mattress slides off the foot of the bed 4", so when you lower it you have to try to slide the top back into place which is not easy to do with sheets on it and if you take the sheets off to slide it up you have to raise the head of the bed to reach to put them back on. The other problem is that there is no frame work to hold the two mattress together so as you sleep if you role into the middle of the bed the tops slide apart and you are stuck in the middle of the mattresses. I thought about sewing velcro to the two pieces of mattress but you have to flip and turn the top so that would not work. If you are thinking of purchasing this type of mattress make sure you are physically able to work with it. I am in my early 60s and it is difficult for me to make the bed each morning.
Verlo Mattress exemplifies true customer service! Both Jeremy and Carl were wonderful! They are extremely knowledgeable, helpful and professional, taking their time in explaining the mattress construction and materials. Delivery was fast and convenient, and the delivery men were amazing, too! Jose and Michael went above and beyond to help me. They were professional and so helpful. After the amazing service, I then get to enjoy the most comfortable mattress I have ever owned. I highly recommend Verlo!
Jose and Mike were awesome delivery drivers! They were friendly and they set up 2 beds and 2 frames quickly. Our experience in store was great, too. David was extremely helpful, but they were short staffed and it was a long process.
Before I bought this bed, I was taking acid reflux medication every night for as long as I can remember. Since I got my Verlo and adjustable base, I have only needed to take one pill since August! Very happy and great customer service all around!!! Highly recommend!
My Verlo experience was great thanks to Christine! She helped me understand the process and quality of the mattresses offered at her store and she made me more than confident in my purchase. Shout out Christine!
Delivery of my Verlo adjustable base for Verlo mattress was very easy and very quick. Communication from Verlo was great. Delivery persons Jose and Alex were very friendly and efficient. Would highly recommend!
Great product, great price, great staff, excellent quick delivery. Jamal explained everything so I understood exactly what I needed. No confusing 'shell games' like other places. Have bought from Verlo before - it's an excellent product.
Great in-store experience, no pushing just gave me the facts. Jose and Alex delivered the new mattress and took out the old one. They were super nice, moved some pictures to prevent breaking and took off their shoes because it was muddy. So far 10/10, can’t wait to sleep on the new mattress.
Ross was extremely knowledgeable and helpful in our search to find a new bed. The delivery guys Jose and Mike were awesome and fast! Great experience all around.