Vermont Tire & Service - Montpelier

Changing my review dramatically after my experience. Asked for a pretty simple thing for a tire shop to do, a front end alignment after having front struts replaced. After making an appointment and dropping my car off early I was told it should be done at 11. Great, so I show up at 11 to be told that my alignment wasn't done because a part was seriously bent in the rear and they wanted to show it to me. I said don't bother. I knew exactly what they were talking about the passenger rear stay (control arm) has a small divot on it. That divot has been present on this car since we bought it 4 years ago and around 100k miles under our belt with this vehicle you would think that if it was a problem we would have noticed it by now. This car has been aligned at this shop twice since owning it and this is the time they noticed the divot? Also the car tracked straight before the replacement so logic would dictate that the cause of the misalignment was the replacement of the struts so why after I specifically asked to have the front wheels aligned would they do any work on the rear wheels? Basically I wasted my time having someone from work drive me down there twice. Leaving for PA on Friday and now i have to scramble to find somewhere to have it aligned. I have received decent service in the past (with the exception of when they charged me an extra $7 for a TPMS service on a car that doesent have TPMS) They fixed that. This quote from a previous review says it best. "Yes they're nice; yes they do perform quality work--but sure they misrepresent the true immediate need for repairs to be done right then."
1 7 years ago (16-05-2018)

After reading some harsh reviews, I feel that I need to share my experience. VT tire is my absolute #1 favorite place to bring my car. They are always friendly and I have never been over-charged or over-sold on anything. Often, they are informative about issues I bring my car in for, and are honest about which issues most need repair. For good snow tires in VT, their prices can't be beat. I honestly don't think you can beat the price for the quality of their work and customer service.
5 8 years ago (21-10-2017)

Went there for the first time and they got to me right away and was affordable. Great service.
5 7 years ago (14-04-2018)

If I could give ZERO stars I would! Made a phone call to see if I could make an appointment to get winter tires swapped over (as I have purchased several sets of tires from VT Tire) and an oil change done... response verbatim was “ don’t even ask us for an oil change” I have no issue with being told the shop is booked as it’s that busy time of year, but seriously what happened to customer service or the courtesy of saying sorry we are busy and can’t take you right now. But being spoken to as a customer like I was -was offensive for even asking for a normal service I have gotten in the past is ridiculous. But this seems to be the norm in VT lately. I’ll pay the extra to go to the dealership where I bought my car just for people to be business like and professional as the always are... so much for trying to keep it local. VT Tire realize customer service is key to keeping customers!
1 8 years ago (17-11-2017)

Ive taken my cars here probably 5 or 6 times. Great service, good people. I've usually chatted with the techs about cars and how the job on my car went. My only complaint is that the last two alignments I have had done have had me waiting over an hour before my car even gets pulled into the shop but the alignments are pretty spot on and get done pretty quick.
3 8 years ago (20-09-2017)