Village Party Store

DO NOT WASTE YOUR $$ OR TIME HERE! TERRIBLE CUSTOMER SERVICE!! In an area where there are plenty of stores like this, avoid going here at all costs! If I could give them zero starts I would. After spending a half hour in the store last night having 20 latex balloons blown up, including paying extra for hi float to make the balloons float longer (the guy at the store said at least a week as opposed to less than 24 hours without the hi float) I am extremely disappointed in their customer service. I paid $45 for 20 balloons and left the store. While I waited for a cab, a balloon popped. In the cab another two popped. Walking down the hallway of my building another two popped. Five balloons popped before even getting into my apartment. I proceeded to put the balloons in the room, and one by one they all began to pop. Before I even got a chance to cut the ribbons or move them anywhere else, one at a time they began to pop. After 5 minutes of being inside, every single balloon had popped. I called the store immediately and was told it must be my fault because of the reasons listed below. The store manager asked that I email him photos of the ceiling and the room because he didn't believe that it wasn't the ceiling or lights in the room that caused this. After sending multiple photos and explaining that there was nothing I did to cause this, he said he's sorry but there's nothing he can do. He said this has never happened in 15 years of business and once you leave the store it's not their problem. Here is the email I sent them expressing my disappointment. "You suggested that the lights caused it, there were no lights turn on in the room. There is only one light fixture and it was left off. Also the balloons were not near the fixture. You suggested that the ceiling is one of those sharp ceilings that's popcorn that would have popped the balloons. As you can clearly see in the photos, the ceilings are completely flat. They are exactly the same as the walls. It's a brand new building with flat painted walls and ceilings. There is no way that the ceiling or any lights caused the balloons to pop. Lastly you suggested that it was too hot in the room. We walked in, have been gone all day and there is no heat on at all. It is cold in the apartment if anything. One by one, every single balloon started popping. Every time one balloon touched another, one would pop. By the time I went to get a scissors from the kitchen and started to attempt to cut the ribbons shorter, five balloons had popped. As I tried to take one balloon and cut the ribbon, it would pop. One by one without even being touched every balloon popped. I couldn't even attempt to figure out why it was happening, as within 5 minutes every single balloon was popped. Not only was this a huge waste of my time and money, but it took me the last hour to clean up all the pieces of balloon which were everywhere all over the room. There is now the hi float chemical goo all over the floor of the nursery and it's splatted all over the crib and brand new fabric rocking chair. It's a huge mess and a huge concern that there's now chemicals all over the baby's new room, what a nightmare. Please see the photos below. You can clearly see the light fixture is not the problem as most of the balloons were nowhere near it. And the light was never turned on. You can also clearly see that the walls and ceiling are totally flat. There is no way the ceiling or the light fixture had anything to do with this. It seemed as though the balloons were overfilled with helium, it makes no sense why within 5 minutes all 20 balloons had popped leaving me with a huge mess to clean up." As expected, they said there is nothing they can do. My family gives them a ton of business and they know this, yet refused to do anything. The mess left from the pieces of balloon and chemicals all over is unacceptable and I wouldn't want anyone else to have to deal with this.
1 7 years ago (28-04-2018)

Great store with great staff who are willing to help in any way they can! I came in to buy a bunch of balloons on the spot and they helped me in no time! Will definitely be back!
5 7 years ago (01-04-2018)

The best place ever. They literally have everything and more. I run with NYRR and am always looking for something wear. Look no further this the place to go. Love it and the staff is so friendly and helpful. Thank you.
5 7 years ago (26-02-2018)

Prices are not as marked. Initially thought paper party hats were a few dollars. Got to the register and was charged $13.00, which I was suspicious of, but I was in a rush. Assumed I was wrong until I got home and read the price tag, which said $5.00. No refunds or exchanges. Feeling cheated.
1 7 years ago (29-04-2018)

Came here to rent a helium tank for my daughter’s birthday party. IT was so quick and easy to pick up and drop off. They require ID and a deposit that they return once you bring back the tank in good working condition. I didn’t walk around but it seems they have tons of party supplies. Will be checking back here for future parties.
5 7 years ago (29-11-2017)