Vision Source Macon County

9/13/22 UPDATED Vision Source reached out to me because of my discontentment with my previous experience and made everything right. I really appreciate the fact that they took the time out to listen to my issues and solve them with empathy and understanding. I have updated my review because of this fact. ****************************************************************** Received really bad service. I was told by the Dr. that I could get a new type of contact with a rebate. I paid for the contacts, spoke to the receptionist who told me I would receive my contacts and rebate in the mail. After a month, I called the office to inquire about my purchase. They said they would look into it and call me back later that day. After waiting for 3 days, I called them back. Again, they said they were researching it and would call me back that day. After 3 MORE days, I called them back. Receptionist said the contacts would arrive at my house by next week. I asked if the rebate would be with the contacts and she said yes. After not receiving them again the next week, I called. The receptionist once again said she would look into it. She called back a few minutes later and said MIRACULOUSLY the contacts were right by her, she just didn't see them. I would have to come and get them. They weren't actually mailed after all. After going to pick them up, I realize they are the WRONG contacts and no rebate. I asked to speak to the Manager, who then proceeded to tell me that they have no record of me ordering a new type of contact and there is no rebate. Soooo...it took you all over a month to research and "find" contacts that are already in stock? Insane. I would not recommend at all!!!

First time patient. Quick, painless, and very friendly staff. They answered all my questions and gave a great explanation of everything they did. Very happy and will definitely be a patient for a long time.

Vision one is a real joke I have a eye disease I have been under cared for by three different doctors no one has done anything. Phone calls have went unanswered you call them back they lie to you until you call them back. At this point I am almost blind my eyes are swollen everyday this is unacceptable. This office is used to be ran by Dr. Murphy who was very professional and capable of keeping up on my eye care. Right now I’m waiting on a prescription that I have not received.

It was my first time visiting this office today for an annual eye examination. The staff was very friendly and helpful from the beginning to the ending. Dr. Jones was very patient and he made sure that I understood each eye test procedure. He also answered any further questions that I had. I highly recommend Vision Source - Decatur Illinois.

First time appointment at Vision Source today. All of the staff i had interaction with was VERY courteous, personable and nice!! My exam.was COMPLETELY thorough from start to finish. Dr. Smith has impeccable bedside manner! He takes his time and is very detailed when explaining things as he goes along. I am very pleased with my experience! Great place, great staff and great customer service!

Professional and caring staff. Dr. Smith goes beyond the usual expectations to give you carefully explained advice and options. He has helped me with some major vision concerns, and explains everything-even the non-recommended options. We reach a decision, and I know I will receive the best care possible. In each case, results have been better than I had hoped. Praise and recommendation for Dr. Smith and Vision Source in Decatur!

Dr. Smith and his staff are always courteous and professional with all patients. I have had numerous visits to address issues with my contact lenses. At each appointment Dr. Smith has taken the time to make small changes to improve the clarity of my vision until finding just the right powers and type of lens. What might have seemed trival and unnecessary to other providers was not viewed as such by him. He has definitely earned by trust and loyalty.

I really liked Dr. Murphy and was sad when he retired. Dr. Robert Smith was his replacement. Of course I was apprehensive the first time I had an appointment to see Dr. Smith. He was so laid back which put me at ease very quickly. I am very satisfied with Dr Smith. If he can have patience with me trust me he is a very good optometrist. He is understanding, explains things well and never rushes you.

Staff was exceptional, very friendly and attentive. First time to meet Dr Smith and he was great.explained my diagnosis and surgery that I would need. I highly recommend this office .You will not be disappointed.

Dr. Busey is by far the best optometrist in the area! I always refer people to him because I know he provides his patients with optimum care. He is very caring and willing to go above and beyond for his patients. I have been going to him for all of my vision needs for a long time now. So of course when he moved to Vision Source I, like many others, followed as well. I was just in recently to get my vision checked and I have to say all of the staff there was very kind to me. It is so hard to find health practitioners that you can really trust anymore. So of course I will continue to go to this office and highly recommend this place to everyone I know.